At a Glance
- Tasks: Coach and mentor customer support agents while engaging directly with customers.
- Company: Join Luxion Group, a leader in smart energy solutions.
- Benefits: Enjoy competitive salary, uncapped commission, and 25 days' leave.
- Other info: Thrive in a diverse culture with clear career development opportunities.
- Why this job: Make a real impact by shaping high-performing teams in a dynamic environment.
- Qualifications: Sales experience, strong communication skills, and a full UK driving licence required.
The predicted salary is between 31443 - 31443 £ per year.
Location: London
Salary: £31,443, plus uncapped commission
Hours: 40 hours per week Monday - Friday
Luxion Group is looking for a driven and experienced Field-Based Mentor to support and develop our Frontline Customer Support agents across the London area. This is a field-based role where you’ll engage directly with customers while also coaching and mentoring new and existing team members. You’ll play a key role in shaping high-performing agents and ensuring a customer first mindset across your region.
What part can you play in making a difference?
As part of our Field Sales team, you will be the first point of contact for our door-to-door agents. Following a new agent training period, you will be supporting, coaching, and developing the agents for their first four weeks with us. As a Mentor you will conduct 1-2-1’s with new and existing agents, identify and implement development plans to ensure our agents exceed their targets. You will liaise with your Area Sales Manager on individual and team performances and deputise in their absence.
What do we need from you?
- As an experienced sales individual with a door-to-door background, you will be approachable and adaptable and willing to roll up your sleeves when needed.
- You will need to be a good communicator both verbally and written, with the ability to manage and prioritise your own workload.
- A full UK driving licence is required due to the travel requirements. A work vehicle is provided, for business use only.
The Important Things!
Join a company that truly invests in you. Enjoy clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About us
At Luxion Group, we prioritize smart, fair, and sustainable practices to address the complexities of modern technology and energy needs. Our comprehensive services, from installation to maintenance, ensure a seamless experience for our clients, with a strong emphasis on customer-first values. Join us on our journey towards a brighter, more sustainable future. Together, we can make a difference.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Mentor (South) in London employer: Utilita Energy Ltd
At Luxion Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As a Mentor in London, you will benefit from clear career progression, generous leave, private healthcare, and a culture that champions diversity and inclusion. Join us in making a meaningful impact while enjoying unique perks like event tickets and paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Mentor (South) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Mentor role and ask if they know anyone at Luxion Group. Personal recommendations can really give you an edge!
✨Tip Number 2
Prepare for those interviews by practising common questions related to mentoring and coaching. Think about your past experiences and how they align with what Luxion Group is looking for. We want to see your passion for developing others shine through!
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight times when you've had to roll up your sleeves and get involved. Luxion Group values approachable mentors who can lead by example, so make sure to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Luxion Group family. Let’s get you that Mentor position!
We think you need these skills to ace Mentor (South) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Mentor role. Highlight your experience in coaching and mentoring, especially in a sales environment. We want to see how your skills align with our customer-first mindset!
Showcase Your Communication Skills:Since this role requires strong verbal and written communication, give examples of how you've effectively communicated in past roles. We love seeing clear, concise writing that reflects your personality and approachability.
Be Authentic:Let your true self shine through in your application. We value diversity and authenticity, so don’t be afraid to share your unique experiences and perspectives. It’s all about finding the right fit for both you and us!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mentor and what it entails. Familiarise yourself with Luxion Group's values and how they prioritise customer-first practices. This will help you demonstrate your alignment with their mission during the conversation.
✨Showcase Your Experience
Be ready to discuss your previous experience in sales and mentoring. Prepare specific examples of how you've successfully coached others or improved team performance. This will highlight your capability to support and develop agents effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and expectations for the Mentor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and confident.
