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- Tasks: As a Field Recovery Engineer, you'll resolve customer debt issues and install meters at various properties.
- Company: Utilita is the UK's first energy company focused on helping customers save energy through smart technology.
- Benefits: Enjoy 25 days leave, private healthcare, mental wellbeing support, and a structured bonus scheme.
- Why this job: Join a diverse team committed to sustainability and innovation while making a real impact on customers' lives.
- Qualifications: You need CMA1/CCN1, MET1, and MOCOPA qualifications, with experience as a Smart Meter Engineer.
- Other info: Flexible working environment with opportunities for career development and a commitment to inclusivity.
The predicted salary is between 39024 - 42927 £ per year.
Job Title: Field Recovery Engineer
Location: Glasgow
Salary: £39,024 plus Bonus scheme
Hours: 40 hours per week
Established in 2003, Utilita is the UK\’s first – and still only – energy company created to help customers use less energy by giving them better control via digital technology. We are a pioneer in smart technology that empowers households to use and waste less energy, which benefits our customers\’ pockets and the planet.
Are you an experienced Dual Fuel Smart Meter Engineer?
Do you want to work directly for Utilita?
We have a great opportunity for you to join our award-winning Field Services team.
What does this role involve?
As a Field Recovery Engineer, you will attend both domestic and commercial properties on behalf of the Revenue Protection team to assist with the retrieval of outstanding customer debt.
Day to day you will:
- discuss resolutions with customers at pre-warrant and warrant sites.
- provide options and install the appropriate meters where required.
Who are we looking for?
You will need to hold a CMA1/CCN1 or equivalent, MET1, MOCOPA (single phase, single off multi, multi-rate), along with previous experience as a Smart Meter Engineer. 3-Phase and Medium pressure qualifications would be desirable but are not essential.
You will thrive working as part of a team; therefore, a strong level of communication is key. The successful applicant needs to be flexible with the day-to-day requirements and show resilience, as no two days are the same.
Your role will involve accessing our customers’ homes, so you’ll need to undergo some enhanced security vetting.
Our employees, just like our customers, come from all walks of life, and we’re committed to championing diversity, fostering an inclusive culture, and creating an environment where you can be your authentic self.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive.
About us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.
Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick-start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.
Utilita is also committed to sustainability, having set an ambitious target to become a Net Zero business by 2030. We will continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
Our core values are powerful, yet simple: Fairness, Smart, and Sustainability!
Our employees, just like our customers, come from all walks of life, and we’re dedicated to championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Luxion Group comprises the following companies: Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd, and Canary Care Global Ltd.
Utilita
As the first energy company to install a smart meter, we’ve helped millions save money on their energy bills. With personalized energy saving advice, top-notch customer service, and our award-winning app, My Utilita, it’s no wonder we’re the UK’s #1 PAYG energy supplier.
But smart tech isn’t what got us to where we are – that’s down to our great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of being Smart, Fair, and Sustainable.
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Field Recovery Engineer employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Recovery Engineer
✨Tip Number 1
Familiarise yourself with Utilita's core values: Fairness, Smart, and Sustainability. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs. This will show that you are not just a fit for the role but also for the company culture.
✨Tip Number 2
Network with current employees or industry professionals who have experience in smart meter technology. Engaging in conversations about their experiences at Utilita can provide you with valuable insights and potentially even referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific scenarios where you've demonstrated resilience and flexibility in your previous roles. Given that no two days are the same in this position, showcasing your adaptability will be crucial during any discussions with the hiring team.
✨Tip Number 4
Research the latest trends in energy efficiency and smart technology. Being knowledgeable about current developments in the field will not only impress your interviewers but also demonstrate your commitment to the industry and your proactive approach to staying informed.
We think you need these skills to ace Field Recovery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Dual Fuel Smart Meter Engineer. Include specific qualifications like CMA1/CCN1, MET1, and MOCOPA, as well as any relevant achievements that demonstrate your skills in the field.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for energy efficiency and customer service. Mention how your values align with Utilita's commitment to fairness, smart technology, and sustainability.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions.
Highlight Flexibility and Resilience: Utilita values flexibility and resilience. In your application, share experiences where you adapted to changing situations or overcame challenges in your work environment.
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Technical Stuff
As a Field Recovery Engineer, you'll need to demonstrate your expertise in smart meter technology. Brush up on your CMA1/CCN1, MET1, and MOCOPA qualifications, and be ready to discuss how you've applied this knowledge in previous roles.
✨Showcase Your Communication Skills
Since the role involves discussing resolutions with customers, it's crucial to highlight your communication skills. Prepare examples of how you've effectively resolved customer issues or conflicts in the past, showcasing your ability to listen and empathise.
✨Emphasise Flexibility and Resilience
The job requires adaptability as no two days are the same. Be prepared to share experiences where you've had to think on your feet or adapt to changing circumstances, demonstrating your resilience and problem-solving abilities.
✨Align with Company Values
Utilita values fairness, smart technology, and sustainability. Research these core values and think about how your personal values align with them. Be ready to discuss how you can contribute to their mission of empowering customers and promoting sustainability.
