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- Tasks: Develop and configure telephony systems while analysing performance data.
- Company: Leading energy supplier with a focus on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Join us to enhance customer experience in a dynamic industry.
- Qualifications: Strong problem-solving skills and understanding of telephony systems.
- Other info: Experience with SQL is a plus; great career development opportunities await.
The predicted salary is between 30000 - 42000 £ per year.
A leading energy supplier is looking for a Telephony Analyst to join their team in Chandlers Ford with a hybrid work model. In this role, you will develop and configure telephony systems, monitor their performance, and resolve issues while analyzing data for performance reports.
The ideal candidate should possess strong problem-solving skills and a good understanding of telephony systems. Experience with SQL is desired.
Join us to help enhance our customer experience in a growing industry.
Telephony Solutions Analyst for Customer Experience Hybrid in England employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Solutions Analyst for Customer Experience Hybrid in England
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your telephony systems knowledge. Make sure you can discuss how you've tackled similar challenges in the past, especially with SQL. We want to see that problem-solving flair!
✨Tip Number 3
Showcase your analytical skills! Be ready to talk about how you've used data to improve performance in previous roles. We love candidates who can turn numbers into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to enhance customer experience.
We think you need these skills to ace Telephony Solutions Analyst for Customer Experience Hybrid in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with telephony systems and SQL. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experience and how your problem-solving skills can contribute to our team. Keep it engaging and personal.
Showcase Your Analytical Skills: Since this role involves analysing data for performance reports, make sure to mention any relevant experience you have in data analysis. We love candidates who can demonstrate their analytical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Telephony Systems
Make sure you brush up on your knowledge of telephony systems before the interview. Be ready to discuss specific systems you've worked with and how you've configured them in the past. This will show that you understand the technical aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to telephony or customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Get Comfortable with SQL
Since experience with SQL is desired, make sure you can talk about your familiarity with it. Brush up on basic queries and be prepared to discuss how you've used SQL to analyse data for performance reports in your previous roles.
✨Understand the Company’s Customer Experience Goals
Research the energy supplier's mission and values, particularly their focus on customer experience. Be ready to discuss how your role as a Telephony Solutions Analyst can contribute to enhancing that experience, showing that you're aligned with their goals.
