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- Tasks: Enhance customer experience by developing and configuring telephony systems.
- Company: Join the UK's #1 PAYG energy supplier with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Why this job: Be a key player in shaping telephony systems and making a real impact.
- Qualifications: Problem-solving skills and a curious approach to troubleshooting required.
- Other info: Dynamic role with excellent career development opportunities.
The predicted salary is between 26208 - 28000 £ per year.
Location: Chandlers Ford / Hybrid (Minimum of 2x days per week onsite)
Salary: £26,208 - £28,000
Hours: 40 hours per week between 7:30am-5:30pm, 1 in 4 weeks a 24 hour on-call rota
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Join our Contact Centre team and take a key role in shaping and enhancing our telephony systems. Your day-to-day responsibilities will include:
- Developing and configuring phone lines while monitoring their performance to ensure efficiency.
- Identifying and resolving any issues with the telephony system.
- Keeping key stakeholders informed on project progress.
- Analysing telephony data to produce detailed performance reports.
- Maintaining compliance with all relevant regulations.
- Managing user access by creating and maintaining logins within the telephony system.
You will be working in a reactive based role, using a ticketing system to troubleshoot and fix issues. This requires you to work well under pressure and use initiative. Telephony Analysts have a curious approach to troubleshooting, with the ability to think holistically and anticipate knock-on effects. You will also be a subject matter expert, so you will need to explain findings and actions in a user-friendly manner. Experience using SQL would be desired, however, would not be essential.
Telephony Analyst in England employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Analyst in England
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role as a Telephony Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled issues head-on, especially in tech or telephony systems. We love candidates who can demonstrate their troubleshooting prowess!
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the telephony systems and how they impact customer experience. This will show that you’re genuinely interested in the role and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and contributing to our mission of Smart, Fair, and Sustainable energy solutions.
We think you need these skills to ace Telephony Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Telephony Analyst role. Highlight any relevant experience with telephony systems, problem-solving skills, and your ability to work under pressure.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled similar challenges in the past and how you can enhance our customer experience.
Showcase Your Technical Skills: If you have experience with SQL or any telephony systems, make sure to mention it! We love seeing candidates who can demonstrate their technical know-how and how it can benefit our operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Telephony Systems
Make sure you brush up on your knowledge of telephony systems before the interview. Understand how they work, common issues that arise, and how to troubleshoot them. This will show your potential employer that you're not just a good problem solver, but also someone who is genuinely interested in the role.
✨Showcase Your SQL Skills
Even though SQL experience isn't mandatory, having a basic understanding can set you apart. Be prepared to discuss any relevant experience you have with data analysis or reporting. If you’ve worked with SQL before, share specific examples of how you used it to solve problems or improve processes.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and react to unexpected issues. Think of examples from your past experiences where you successfully resolved a problem under tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Clearly and Effectively
As a Telephony Analyst, you'll need to explain technical findings in a user-friendly manner. Practice articulating complex concepts simply and clearly. During the interview, focus on being concise and ensuring your communication style aligns with the company's values of customer service and clarity.
