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- Tasks: Lead a dynamic contact centre, ensuring top-notch customer service and team development.
- Company: Utilita, a forward-thinking company that values its people.
- Benefits: £55,000 salary, 15% bonus, 25 days leave, and remote work options.
- Why this job: Make a real impact by driving customer satisfaction and team success.
- Qualifications: Experience in managing high-volume contact centres and strong leadership skills.
- Other info: Join a supportive culture with clear career growth opportunities.
The predicted salary is between 33000 - 77000 £ per year.
Location: Chandlers Ford, UK
Time type: Full time
Posted on: Posted Today
End Date: February 20, **** (30 days left to apply)
Salary: £55,000 with a discretionary 15% bonus
If you're someone who thrives on balancing people leadership with data-driven performance, we want to hear from you.
The Role
As a Contact Centre Manager at Utilita, you'll oversee the day-to-day running of our contact centre, ensuring every interaction reflects our commitment to customer first and outstanding service. You will lead and develop our Customer Service Managers to deliver outstanding customer interactions while embedding a positive, collaborative, customer-focused culture. You'll ensure smooth daily operations by managing resource planning, scheduling and monitoring performance dashboards. The role drives continuous improvement by setting clear performance targets, analysing trends and providing insights that shape our customer service strategy. A strong focus on data-driven performance underpins every aspect of the role, including analysing real-time and historical data and producing actionable reports.
What We're Looking For
- Proven experience of leading a high-volume contact centre operation
- Strong background in customer-focused and service-driven environments
- Confident leadership with the ability to motivate, influence, and develop teams
- A data-driven approach to performance management and operational decision-making
- Excellent communication and stakeholder engagement skills
- A demonstrated ability to drive continuous improvement and operational efficiency
- Strong problem-solving capability and the ability to make informed decisions at pace
The Important Things
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus
Contact Centre Manager in England employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Contact Centre Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and data-driven performance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to drive performance improvements in past roles. Bring examples of reports or insights you've generated that led to positive changes in customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contact Centre Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Manager role. Highlight your experience in leading high-volume contact centres and any data-driven achievements you've made. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your leadership style aligns with our values. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Data Skills: Since this role has a strong focus on data-driven performance, be sure to mention any relevant experience you have with analysing trends and producing reports. We’re looking for someone who can turn data into actionable insights, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Numbers
As a Contact Centre Manager, you'll need to be data-savvy. Brush up on key performance metrics relevant to contact centres, like average handling time and customer satisfaction scores. Be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Leadership Style
This role is all about people management, so think about your leadership style. Prepare examples of how you've motivated teams and fostered a positive culture. Highlight any specific strategies you've implemented to develop your team members.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to make quick decisions or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Their Vision
Research Utilita's customer service philosophy and values. Be prepared to discuss how your approach aligns with their commitment to outstanding service. Showing that you understand and resonate with their mission can set you apart from other candidates.
