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- Tasks: Lead daily operations in a dynamic contact centre and drive a customer-focused culture.
- Company: A top energy provider in the UK with a commitment to innovation.
- Benefits: Competitive salary, bonuses, healthcare, gym access, and generous leave policies.
- Why this job: Join a forward-thinking team and make a real difference in customer service.
- Qualifications: Experience in high-volume contact centres and strong communication skills.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy provider in the UK is seeking a Contact Centre Manager to oversee daily operations in Chandlers Ford. This role requires strong leadership, a data-driven approach, and the ability to foster a customer-centric culture.
Ideal candidates should have experience in high-volume contact centres and possess excellent communication skills.
The position offers a competitive salary, bonuses, and various employee benefits including healthcare, gym access, and generous leave policies.
Contact Centre Leader - Data-Driven, Hybrid & Customer in England employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Leader - Data-Driven, Hybrid & Customer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in contact centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their customer-centric approach and think of examples from your experience that showcase your leadership and data-driven skills.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Contact Centre Leader - Data-Driven, Hybrid & Customer in England
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in high-volume contact centres and fostered a customer-centric culture.
Be Data-Driven: Since this role requires a data-driven approach, include examples of how you've used data to improve operations or customer satisfaction. We love candidates who can back up their claims with solid evidence!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they’ve done their homework about us and the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Numbers
As a Contact Centre Leader, you'll need to demonstrate your data-driven approach. Brush up on key metrics relevant to contact centres, like average handling time and customer satisfaction scores. Be ready to discuss how you've used data to improve operations in the past.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead a team effectively. Prepare stories that showcase how you've motivated staff, resolved conflicts, or implemented changes that improved team performance.
✨Emphasise Customer-Centric Culture
Fostering a customer-centric culture is crucial for this position. Be prepared to share specific strategies you've employed to enhance customer experience in previous roles. Discuss how you’ve trained teams to prioritise customer needs and feedback.
✨Practice Your Communication Skills
Excellent communication is key in this role. Before the interview, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as approachable and professional.
