Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Empower customers with energy-saving advice and support sustainability initiatives in your community.
- Company: Join Utilita Energy, a leader in fair and flexible energy services.
- Benefits: Enjoy 25 days leave, private healthcare, and a structured bonus scheme.
- Other info: Be part of a dynamic team with clear career growth opportunities.
- Why this job: Make a real difference while promoting sustainability and community engagement.
- Qualifications: Passion for helping others and great communication skills required.
The predicted salary is between 27976 - 27976 £ per year.
Join Us as an Energy Expert in our Leith Hub – Empowering People & Supporting Sustainability!
We’re looking for friendly, proactive individuals to join our Leith Energy Hub team, where customer care, community support, and sustainability go hand in hand.
What You’ll Be Doing:
- As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community.
- You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services.
- You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services.
- Using our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future.
- Beyond customer service, you’ll be a sustainability ambassador in your community.
- You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility.
- By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.
What We’re Looking For:
- A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification.
- A passion for helping people and making a difference.
- Great communication skills across all channels.
- A proactive, can-do attitude.
Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Retail Assistant in Edinburgh employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Utilita Energy and their sustainability initiatives. When you walk into that interview, you want to show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! As a Retail Assistant, you'll be chatting with customers all day. Role-play with a friend or family member to nail down how you’d explain energy-saving tips in a friendly, approachable way.
✨Tip Number 3
Show off your proactive attitude! Think of examples from your past where you went above and beyond for a customer or community project. This will highlight your passion for helping people and making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and being part of something bigger.
We think you need these skills to ace Retail Assistant in Edinburgh
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for sustainability shine through! We want to see how you connect with our mission and how you can contribute to making a positive impact in the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of an Energy Expert, so don’t hold back on showcasing your customer service skills!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon when explaining your experiences. Remember, we’re looking for someone who can translate technical info into everyday language for our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Sustainability Stuff
Make sure you brush up on sustainability topics and the company's eco-friendly initiatives. Being able to discuss how you can contribute to their mission will show your genuine interest in the role.
✨Practice Your Customer Service Skills
Since you'll be the first point of contact for customers, practice common customer service scenarios. Think about how you would handle queries and provide energy-saving advice in a friendly and approachable manner.
✨Familiarise Yourself with the CRM System
Get a basic understanding of how CRM systems work, as you'll be using one in the role. This will help you feel more confident when discussing how you can efficiently resolve customer queries.
✨Show Your Community Spirit
Be ready to talk about any previous community engagement or volunteer work you've done. Highlighting your passion for helping others and making a difference will resonate well with the company's values.