At a Glance
- Tasks: Help customers manage their payments and build rapport through effective communication.
- Company: Join Utilita, a leading energy company focused on sustainability and innovation.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days leave, and health care perks.
- Other info: Be part of a diverse team with excellent career progression opportunities.
- Why this job: Make a real difference in customer lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in credit control or similar roles.
The predicted salary is between 27976 - 27976 £ per year.
**Location**: Chandlers Ford/Hybrid
**Salary**: £27,976
**Hours**: Monday-Friday, 40 hours per week
**Sponsorship:** Unfortunately, we are unable to offer sponsorship for this role.
Are you a great communicator with a solution focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.
**What does this role involve?** As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
- liaise with internal and external stakeholders;
- ensure customer records are kept up to date;
- complete any queries within agreed SLA’s.
**Who are we looking for?** The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
**What we can offer you**
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals.
- Time off – we give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community.
- Death in service – we pay three times your annual salary to your designated next of kin.
- Pension – we contribute 4% of your salary when you contribute 5%.
**About Us** We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Utilita is committed to its operations to be net zero by 2030.
Customer Recoveries Advisor employer: Utilita Energy Ltd
Utilita is an exceptional employer located in Chandlers Ford, offering a vibrant work culture that champions diversity and inclusivity. With a strong focus on employee development, we provide structured career progression pathways, comprehensive health benefits, and a generous annual leave policy, ensuring our team members feel valued and supported. Join us to be part of a forward-thinking energy company that prioritises sustainability and community engagement while enjoying unique perks like exciting competitions and a paid volunteering day each year.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Recoveries Advisor
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Utilita Energy Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Recoveries Advisor
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Utilita Energy Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Utilita Energy Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Utilita Energy Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Utilita Energy Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Utilita Energy Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Utilita Energy Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
