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- Tasks: Lead a team to deliver exceptional customer service and develop staff to their full potential.
- Company: Join Utilita, the UK's first energy company focused on sustainability and smart technology.
- Benefits: Enjoy 25 days leave, private healthcare, mental wellbeing support, and a structured bonus scheme.
- Why this job: Make a real impact in a role that champions diversity and empowers your team.
- Qualifications: Experience in leadership and a passion for customer service and business improvement.
- Other info: Be part of a certified Great Place to Work with excellent career growth opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Customer Care Team Leader (Extra Care) page is loaded## Customer Care Team Leader (Extra Care)locations: Chandlers Ford, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR100422Customer Care Team Leader (Extra Care)**Job Title:** Customer Care Team Leader **Location:** Chandlers Ford / Hybrid **Salary:** £29,592 per annum **Hours:** 40 hours per weekEstablished in 2003, Utilita is the UK\’s first – and still only – energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.If yes, then we have a fantastic opportunity for you to join our Contact Centre here at Utilita! As a Customer Service Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.Day to day, you will;* coach and develop staff to be the best they can be;* oversee department KPI’s and SLA’s to ensure they are met;* manage and resolve any escalated queries from your team;* ensure company policies and procedures are adhered to at all times;* work closely with internal departments.As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves. You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements.You will be approachable and adaptable and willing to roll up your sleeves when needed*Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.***The Important Things! (FYI Benefits available from your first day!)**Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe \”what you can see, you can save\”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.Our core values are powerful, yet simple: Fairness, Smart and Sustainability! **The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.**As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability. #J-18808-Ljbffr
Customer Care Team Leader (Extra Care) employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Leader (Extra Care)
✨Tip Number 1
Network like a pro! Reach out to current employees at Utilita on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Care Team Leader role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think about how you can showcase your ability to motivate and develop a team, as that's key for this position.
✨Tip Number 3
Show your passion for sustainability and smart technology during your conversations. Utilita values these traits, so make sure to highlight any relevant experience or ideas you have that align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Utilita family.
We think you need these skills to ace Customer Care Team Leader (Extra Care)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Team Leader role. Highlight your leadership skills and experience in customer service, as these are key to what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved team performance or customer satisfaction in previous roles. We love seeing how you’ve made a difference!
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for customer care and how you align with our core values of Fairness, Smart, and Sustainability.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Utilita Energy Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Utilita thoroughly. Understand their mission, values, and recent achievements, especially in smart technology and sustainability. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Leadership Skills
As a Customer Care Team Leader, you'll need to demonstrate your ability to coach and develop a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you motivate and empower others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you had to manage escalated queries or improve team efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Commitment to Diversity and Inclusion
Utilita values diversity and an inclusive culture. Be prepared to discuss how you’ve fostered an inclusive environment in your previous roles. Share any initiatives you've been part of that promote fairness and inclusivity, as this aligns with their company ethos.
