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- Tasks: Help customers manage their payments and build rapport through calls.
- Company: Join Utilita, a leading energy company with a commitment to sustainability.
- Benefits: Enjoy competitive salary, bonus scheme, and 25 days annual leave.
- Why this job: Make a real difference in customer lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Access to mental wellbeing resources and opportunities for community volunteering.
The predicted salary is between 22000 - 29000 £ per year.
Location: Chandlers Ford/Hybrid
Salary: £26,208
Hours: 40 (8am-5pm, Monday-Friday)
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
- liaise with internal and external stakeholders;
- ensure customer records are kept up to date;
- complete any queries within agreed SLA’s.
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you:
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas.
- Time off – we give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community.
- Death in service – we pay three times your annual salary to your designated next of kin.
- Pension – we contribute 4% of your salary when you contribute 5%.
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability.
Credit Customer Recoveries Advisor employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Customer Recoveries Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Utilita. Understand their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to handle complex data, as these are key for the Credit Customer Recoveries Advisor role.
✨Tip Number 3
Be yourself! Utilita values authenticity and diversity, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Credit Customer Recoveries Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Customer Recoveries Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your ability to build rapport with customers, as that's key for us.
Show Off Your Communication Skills: Since excellent written communication is crucial for this position, make sure your application is clear and free of errors. We love a well-structured application that reflects your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Customer Recoveries Advisor. Familiarise yourself with common customer recovery processes and be ready to discuss how you would handle different scenarios. This shows that you're proactive and genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and stakeholders, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated in past roles, especially in challenging situations. This will demonstrate your ability to build rapport quickly.
✨Be Resilient and Professional
The interviewers will likely assess your resilience and professionalism. Think of times when you faced difficult conversations or situations and how you managed them. Share these experiences to highlight your ability to stay calm under pressure and maintain a positive attitude.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or career progression opportunities. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
