At a Glance
- Tasks: Transform complex data into actionable insights that drive better business decisions.
- Company: Join a dynamic team at Luxion Group, known for innovation and collaboration.
- Benefits: Enjoy competitive salary, bonus schemes, 25 days leave, and wellness support.
- Other info: Opportunities for skills development and exciting competitions to win event tickets.
- Why this job: Make a real impact by turning data into stories that shape business strategies.
- Qualifications: Experience in data analysis with strong SQL and Power BI skills required.
The predicted salary is between 29520 - 37763 £ per year.
Could you turn complex data into meaningful business insight that drives better decisions? We’re looking for a Contact Centre Reporting Analyst to join our team and help transform data into meaningful business insight. Working closely with stakeholders across the business, you’ll play a key role in understanding performance, identifying trends and providing the information needed to support better decision making.
Responsibilities
- Gather, analyse and interpret data from across the business using tools such as SQL, Power BI and Excel.
- Create reports and dashboards that provide valuable insight into operational performance.
- Validate and interpret data to ensure stakeholders have access to accurate and meaningful information.
- Investigate anomalies, ask questions and explore driving factors to transform complex datasets into clear stories and actionable insights that support the business.
- Identify trends, inconsistencies and opportunities for improvement in large datasets.
Qualifications
- Prior experience as a Reporting Analyst, Report Writer, Data Analyst or similar role.
- Strong SQL skills and experience using Power BI or Excel.
- Highly detail‑oriented and comfortable working with large datasets.
- Strong communication skills and ability to present findings in a clear and engaging way.
- Genuine passion for data and a natural analytical and inquisitive mindset.
Benefits
- Bonus scheme with a business element demonstrating Luxion’s core values of Smart, Fairness and Sustainability.
- Skills development and training to build and grow your career.
- Regular competitions to win tickets to shows and sporting events in the UK.
- 25 days annual leave plus bank holidays.
- Wellbeing app (Unmind) access for you and one other.
- Cashback scheme with BHSF covering services such as dental, eye care and diagnostics, extendable to partners and children.
- Employee Assistance Programme providing GP line, counselling support, legal and financial advice 24/7.
- Exclusive discounted offers for home Sky TV and broadband packages.
- Paid volunteering day each year and company fund‑raising opportunities.
- Death in service: twice the annual salary paid to designated next of kin.
- Pension: company contributes 4% of salary when employee contributes 5%.
The Luxion Group comprises the following companies: Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global.
Contact Centre Reporting Analyst employer: Utilita Energy Ltd
At Luxion, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a Contact Centre Reporting Analyst in Chandlers Ford, you'll benefit from a competitive salary, extensive training opportunities, and a supportive environment that encourages personal and professional growth. With perks like a bonus scheme, generous annual leave, and access to wellbeing resources, we ensure our employees feel valued and empowered to make a meaningful impact.
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We think this is how you could land Contact Centre Reporting Analyst
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We think you need these skills to ace Contact Centre Reporting Analyst
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Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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✨Brush Up on Your Statistics
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