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- Tasks: Lead a dynamic contact centre team and drive customer satisfaction through data-driven strategies.
- Company: A top energy provider in the UK with a focus on innovation and customer service.
- Benefits: Competitive salary, bonuses, healthcare, gym access, and generous leave policies.
- Why this job: Join a forward-thinking company and make a real difference in customer experience.
- Qualifications: Experience in high-volume contact centres and strong communication skills.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy provider in the UK is seeking a Contact Centre Manager to oversee daily operations in Chandlers Ford. This role requires strong leadership, a data-driven approach, and the ability to foster a customer-centric culture.
Ideal candidates should have experience in high-volume contact centres and possess excellent communication skills.
The position offers a competitive salary, bonuses, and various employee benefits including healthcare, gym access, and generous leave policies.
Contact Centre Leader - Data-Driven, Hybrid & Customer employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Leader - Data-Driven, Hybrid & Customer
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice common interview questions, especially those related to leadership and customer service. We need to demonstrate our experience in high-volume contact centres and how we can drive a data-driven approach.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Contact Centre Leader - Data-Driven, Hybrid & Customer
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in high-volume contact centres and fostered a customer-centric culture.
Be Data-Driven: Since this role requires a data-driven approach, include examples of how you've used data to improve operations or customer satisfaction. We love candidates who can back up their claims with solid metrics!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they’ve done their homework about us and the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Numbers
As a Contact Centre Leader, you'll need to demonstrate your data-driven approach. Brush up on key metrics relevant to contact centres, like average handling time and customer satisfaction scores. Be ready to discuss how you've used data to improve operations in the past.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead a team effectively. Prepare to share specific instances where you motivated your team or resolved conflicts, showcasing your customer-centric culture.
✨Communicate Clearly
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you can convey your ideas effectively during the actual interview.
✨Research the Company
Familiarise yourself with the energy provider's values, mission, and recent developments. This will not only help you tailor your answers but also show your genuine interest in the company. Prepare thoughtful questions to ask at the end of the interview to demonstrate your enthusiasm.
