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- Tasks: Ensure top-notch customer interactions by monitoring calls and providing feedback.
- Company: Join a leading energy company with a commitment to diversity and inclusion.
- Benefits: Competitive salary, flexible working options, and a supportive work-life balance.
- Why this job: Make a real impact on customer service quality while developing your skills.
- Qualifications: Experience in customer-focused roles and strong communication skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 22000 - 29000 £ per year.
**Location:** Chandlers Ford / Remote (Onsite weekly team days Monday & Wednesday)
**Salary:** £26,208 per annum
**Hours:** 40 hours per week, Monday – Friday
As a Call Quality and Compliance Officer, you will play a vital part in ensuring consistency in the quality of our customer interactions. By listening to recorded calls, monitoring live chat and WhatsApp conversations between Customer Care Agents and customers, you will observe and record compliance and service excellence, while providing insightful feedback to colleagues and the leadership team, to support their development and enhance continuous improvement.
A key part of the role is to lead on facilitating call levelling sessions both virtually & face to face, to maintain consistency in evaluations. You will be confident in challenging decisions, articulate in rationalising your views and have strong influencing and negotiation skills to gain consensus.
Your experience of working in a similar customer-focused environment will enable you to understand what good looks like and your strong communication, both written and verbal, will enable you to hit the ground running.
Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. We value work-life balance and aim to support our team wherever possible. If you’re looking for part-time hours or flexible working arrangements, we’re happy to discuss options. If you have the skills and experience we need, we’d love to hear from you.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Call Quality and Compliance Officer employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Quality and Compliance Officer
✨Tip Number 1
Get to know the company! Research Luxion Group and its values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture. This will make you stand out during interviews.
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse common questions related to call quality and compliance. Use role-playing with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Quality and Compliance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Quality and Compliance Officer role. Highlight your experience in customer service and any relevant skills that align with our core values of fairness, smartness, and sustainability.
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have in providing feedback or facilitating discussions, as these are crucial for the position.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for customer service and how you can contribute to creating an inclusive culture at StudySmarter.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Utilita Energy Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Quality and Compliance Officer. Familiarise yourself with the key tasks like monitoring calls and providing feedback. This will help you articulate how your experience aligns with what they’re looking for.
✨Prepare Real-Life Examples
Think of specific situations from your past roles where you demonstrated strong communication skills or successfully influenced a decision. Be ready to share these examples during the interview to showcase your ability to meet their expectations.
✨Showcase Your Feedback Skills
Since the role involves giving feedback, prepare to discuss how you approach this. Highlight your methods for delivering constructive criticism and how you ensure it leads to improvement. This will show that you can contribute positively to the team’s development.
✨Emphasise Your Adaptability
With the option for remote work and flexible hours, it’s important to demonstrate your adaptability. Share experiences where you successfully adjusted to new environments or challenges, showing that you can thrive in a dynamic setting.
