Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers by resolving queries and managing accounts through phone communication.
- Company: Utilita is a pioneering energy company focused on helping customers use less energy with smart technology.
- Benefits: Enjoy a bonus scheme, career progression, 25 days annual leave, and health care benefits from day one.
- Why this job: Join a diverse team committed to sustainability and customer service in a supportive work environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential; no prior experience required.
- Other info: Work hybrid after initial training and enjoy competitions for show tickets and community volunteering opportunities.
The predicted salary is between 22000 - 29000 £ per year.
Job Title:Customer Care Agent
Location:Hybrid / Chandlers Ford (2 days onsite)
Salary:£26,208
Hours:Monday – Friday (shift pattern: 08:00 – 17:00 or 09:00 – 18:00)
Established in 2003, Utilita is the UK\’s first – and still only – energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.
At Utilita we aim to provide our customers with a first-class service.Using our system and working closely with internal departments you will investigate and resolve any queries.
To ensure you received all the necessary training and support this role will require you to be on site full time in our Chandlers Ford head office for a minimum of 6 weeks. After this time there is the opportunity to work on a hybrid basis.
To be successful in this role, the candidate would need to be available to start from the 1st September 2025.
What does this role involve?
As a Customer Care Agent, you will communicate with our customers through the telephone, where you will investigate their queries, helping to find the best solution.
Day to day, you will;
- manage customer accounts by updating and maintaining customer information by entering relevant / required information into the systems;
- liaise with other departments to resolve customer queries;
- investigate, record and resolve customer inquiries or complaints about the product or services provided;
- action inquiries raised from other departments and customer service advisors.
Who are we looking for?
You will have:
- excellent communication skills both written and verbal;
- an inquisitive mindset, with excellent questioning skills, to help you understand the issue;
- excellent time management skills and be able to work well under pressure and prioritise your own workload.
You will be a driven individual with a passion for being Customer first, and a want to progress within a thriving business.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you? (FYI Benefits available from your first day!)
- Bonus Scheme–we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
- Career progression–we want our staff to build up and grow their careers with us.To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have beenranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
- Win tickets!–we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off–we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing–your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme–this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
- Employee Assistance Programme–giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages–we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back–we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service–we pay three your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
- Pension–we contribute 4% of your salary when you contribute 5%.
About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe \”what you can see, you can save\”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
#J-18808-Ljbffr
Customer Care Agent employer: Utilita Energy Limited
Contact Detail:
Utilita Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarise yourself with Utilita's core values: Fairness, Smart, and Sustainability. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a good cultural fit.
✨Tip Number 2
Research common customer care scenarios and practice your responses. Being able to articulate how you would handle specific customer queries or complaints will show your problem-solving skills and readiness for the role.
✨Tip Number 3
Network with current or former employees of Utilita on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Customer Care Agent role, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during your interview about the training process and career progression opportunities. This shows your enthusiasm for growth within the company and your commitment to providing excellent customer service.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Agent role. Focus on your communication skills, time management, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Utilita's mission. Mention how your values align with their core principles of fairness, smartness, and sustainability.
Showcase Your Skills: In your application, emphasise your excellent questioning skills and ability to work under pressure. Provide specific examples of how you've successfully resolved customer queries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Agent.
How to prepare for a job interview at Utilita Energy Limited
✨Research Utilita
Before your interview, take some time to learn about Utilita's mission and values. Understanding their commitment to sustainability and customer service will help you align your answers with what they are looking for in a Customer Care Agent.
✨Showcase Communication Skills
As a Customer Care Agent, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through resolving complaints or providing information. This will demonstrate your ability to handle customer queries professionally.
✨Demonstrate Problem-Solving Abilities
Utilita values an inquisitive mindset. Be ready to discuss situations where you've had to investigate and resolve issues. Highlight your questioning skills and how you approach problem-solving to show that you can think critically under pressure.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or career progression opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.