At a Glance
- Tasks: Deliver a seamless customer experience and support ticket sales at OVO Arena Wembley.
- Company: Join the iconic OVO Arena Wembley, a legendary venue for live entertainment.
- Benefits: Competitive pay, flexible shifts, fortnightly pay, and a friendly team environment.
- Other info: Opportunities for growth in the live events industry and a commitment to inclusivity.
- Why this job: Be part of exciting live events and make unforgettable memories for fans.
- Qualifications: Customer-focused, calm under pressure, strong communication, and problem-solving skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Venue
Steeped in history and alive with energy, OVO Arena Wembley is one of the UK's most iconic live entertainment venues.
From its Olympic legacy to welcoming over one million fans a year, the 12,500 capacity arena has hosted the biggest names in music and global events for generations ; A legendary stage for unforgettable moments.
The Role
You will make it your mission to deliver a welcoming and seamless customer experience at the OVO Arena Wembley, supporting the Box Office Manager in driving ticket sales, engaging audiences, and ensuring every visitor's journey-from enquiry to curtain call - is efficient, professional, and memorable, with flexibility to support wider venue operations where required.
- Play a crucial role in assisting the smooth running and delivery of a show at OVO Arena Wembley.
- Assisting in ensuring the Box Office is fully prepared for event days, including helping to maintain a clean, organised, and professional working environment.
- Using our ticketing systems to assist customers with a range of ticketing issues to reach a resolution in a timely manner.
- The ability to work flexible hours across a seven-day week.
- Any other tasks deemed appropriate by the Box Office manager.
There may also be additional opportunities outside of Show Shifts to assist with other adhoc Ticketing/Box Office duties.
What we're looking for
- Customer focused
- Ability to remain calm under pressure
- Strong communication skills
- Attention to detail
- Problem Solving skills
- Confident
- Proficient in general computer operations
What's in it for you?
- Competitive Rate of Pay
- Earn a strong hourly rate for your work.
- Flexible Working
- Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay
- Get paid every two weeks for the shifts you've worked.
- Sociable Workforce
- Join a diverse and friendly team from across the city.
Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow
- Gain valuable experience in the live events industry and access to opportunities across Legends Global.
- Inclusive Workplace
At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.
There's never been a better time to join our team.
We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities.
This commitment begins with our recruitment and selection process.
We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Box Office Assistant in Wembley employer: Utilita Arena
Utilita Arena in Manchester is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a focus on employee growth, the venue provides opportunities for professional development and training, ensuring that team members can enhance their skills while contributing to memorable events. The vibrant culture and commitment to exceptional customer experiences make it a rewarding place to work for those passionate about hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant in Wembley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Utilita Arena and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Utilita Arena and let us see your personality shine through!
We think you need these skills to ace Box Office Assistant in Wembley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Utilita Arena.
Get Familiar with Our Brand:Before applying, take some time to learn about Utilita Arena and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Utilita Arena
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Utilita Arena.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Utilita Arena will surely appreciate.
