At a Glance
- Tasks: Manage ticketing operations and deliver exceptional customer service at live events.
- Company: OVO Arena Wembley, a historic venue hosting iconic performances.
- Benefits: 25 days annual leave, health cover, pension contributions, and more.
- Other info: Flexible working arrangements and commitment to inclusion and diversity.
- Why this job: Join a dynamic team and be part of unforgettable live entertainment experiences.
- Qualifications: Experience in ticketing or event operations with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
The Venue
Steeped in history and alive with energy, OVO Arena Wembley is one of the UK’s most iconic live entertainment venues. From its Olympic legacy to welcoming over one million fans a year, the 12,500‑capacity arena has hosted the biggest names in music and global events for generations; a legendary stage for unforgettable moments.
The Role
The Assistant Ticketing Manager will provide a dynamic customer focused ticketing retail service and assist the Head of Ticketing in managing and developing the ticketing operation for OVO Arena Wembley. NB – this role requires being able to work evenings/weekends/bank holidays as the diary dictates.
The Responsibilities
- Own the end-to-end ticketing journey, managing events from launch through to show day, ensuring accurate event set-up, inventory management and seamless coordination with promoters and ticketing partners.
- Maximise ticket sales and venue performance, optimising seating configurations, managing holds and allocations, advising on pricing structures, and identifying opportunities to drive revenue while maintaining an excellent customer experience.
- Lead Box Office operations on event days, delivering efficient, customer-focused service and overseeing ticketing activity across evenings, weekends and major live events.
- Build strong relationships with promoters and stakeholders, providing sales reporting, event reconciliations and expert ticketing support to ensure successful event delivery.
- Drive operational excellence, maintaining accurate ticketing systems, records and seating plans while continuously improving processes, collaborating across departments and supporting customer issue resolution.
What we're looking for
Experienced in ticketing, box office or event operations, with a strong understanding of event set-up, ticket inventory management and live event delivery. Commercially minded and detail-oriented, with the ability to analyse sales performance, manage event configurations and identify opportunities to maximise revenue. An exceptional communicator, confident working with promoters, clients, customers and colleagues to build effective relationships and deliver outstanding service. Highly organised and adaptable, able to manage multiple priorities, meet tight deadlines and remain calm under pressure in a fast-paced live entertainment environment. A proactive team player and problem solver, committed to continuous improvement, health and safety compliance, and delivering exceptional customer experiences.
What can we offer?
25 Days Annual Leave – Work hard, rest well.
Life Assurance – Peace of mind knowing your loved ones are protected.
5% Pension Contribution – Helping you prepare for a bright future.
Healthshield Cover – Support with dental, physio, counselling and more for you and your children.
Employee Assistance Programme – AXA Health support whenever you need it.
Eye Care Support – Vouchers and contributions towards glasses.
Cycle to Work Scheme – A greener, healthier commute.
Employee Referral Scheme – Recommend great people and get rewarded.
Recruitment Process Outlined
1st Stage - Introductory Online Interview with Hiring Manager
2nd Stage - Face to Face Interview at the venue with Hiring Team
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Assistant Ticketing Manager in Wembley employer: Utilita Arena
Utilita Arena in Manchester is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a focus on employee growth, the venue provides opportunities for professional development and training, ensuring that team members can enhance their skills while contributing to memorable events. The vibrant culture and commitment to exceptional customer experiences make it a rewarding place to work for those passionate about hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Ticketing Manager in Wembley
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Utilita Arena are looking for when hiring for a Assistant Ticketing Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Utilita Arena for the Assistant Ticketing Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Utilita Arena as a Assistant Ticketing Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Utilita Arena’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Assistant Ticketing Manager.
We think you need these skills to ace Assistant Ticketing Manager in Wembley
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Utilita Arena, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Utilita Arena's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Utilita Arena. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Utilita Arena
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Utilita Arena uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Utilita Arena. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
