At a Glance
- Tasks: Lead operations at a premier venue, ensuring top-notch event management and security.
- Company: Legends Global, a leader in sport and entertainment with a focus on innovation.
- Benefits: Enjoy discounted event tickets, 25 days leave, health support, and a solid pension plan.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real impact in the world of live events.
- Qualifications: Proven experience in event management and strong leadership skills required.
The predicted salary is between 50000 - 70000 £ per year.
About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.
The Venue
A landmark venue in the heart of South Yorkshire, Sheffield Utilita Arena stands as a hub of live entertainment, major events and unforgettable fan experiences. The proud home to the Sheffield Steelers Ice Hockey Team has a capacity of over 13,000, the arena hosts everything from world-class music tours and comedy to sporting spectacles and family shows, attracting audiences from across the UK. Renowned for its versatility and vibrant atmosphere, the arena continues to play a central role in Sheffield’s cultural scene, delivering exceptional experiences both on and off the stage.
About the Role
We have a rare and exciting opportunity to join our team as Head of Operations. Reporting to our General Manager, you will be responsible for supporting the safe and effective operation of Utilita Arena Sheffield with specific responsibility for events and security. As part of the venue leadership team, you will be instrumental in driving the venue’s strategic goals and objectives. You will be an innate leader, overseeing a dedicated team whose mission is to ensure our venue is always compliant and that all standards, policies, procedures are followed impeccably. You will own and deliver planning and delivery of our events, paying particular attention to maintaining Legends Global’s high levels of guest/client care and satisfaction. We are looking for a creative thinker, someone solution-focused who will constantly explore ways to evolve their team by introducing new and innovative ways of driving success in your division. In this role your shift pattern each week will be based around events and you will be required to work evenings, weekends and bank holidays.
What we can offer
- Access to discounted tickets for events.
- 25 days annual leave.
- Life Assurance policy.
- 5% Pension contribution.
- Support with unexpected costs through Healthshield.
- Employee Assistance Programme (EAP) for mental health support.
- Eye care vouchers and contribution towards glasses.
- Cycle to Work scheme.
- Employee Referral Scheme.
Key Responsibilities:
- Management of all Events, Facilities, Estates and Security Teams, ensuring compliance with all company, statutory, employment legislation, health and safety and legislative policies, standards and procedures including training.
- Assist with contracting and delivering an annual programme of mixed events.
- Attend events as EOD or Duty Manager.
- Oversee the negotiation, implementation and management of service contracts e.g. security and cleaning.
- Assist in the review and update of emergency procedures and risk assessments.
We are looking for someone with:
- A demonstrable career of working in Events/Estates/Facilities/Operations in Events/Stadia in a senior management position – Essential.
- Strong knowledge of event and building management, maintenance and custodial functions in various areas including M&E, Security, House Keeping and Health & Safety - Essential.
- Innate interpersonal skills and the ability to build strong, lasting business relationships with stakeholders at all levels – Essential.
- Innate organisation and communication skills - Essential.
- IT and System Literate – Essential.
Recruitment Process Outlined:
- 1st Stage – Intro Call with Talent Acquisition Team.
- 2nd Stage – Interview with Venue Team.
- 3rd Stage – Meet & Greet with a member of our Legends Global Senior Leadership Team.
Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Head of Operations in Sheffield employer: Utilita Arena
Legends Global is an exceptional employer that champions a vibrant and inclusive work culture, offering employees the chance to thrive in a dynamic environment at the iconic Utilita Arena Sheffield. With a strong focus on employee well-being, generous benefits such as 25 days of annual leave, health support, and opportunities for professional growth, we empower our team to deliver outstanding experiences while enjoying a fulfilling work-life balance. Join us in redefining excellence in sport and entertainment, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Utilita Arena. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Utilita Arena
Don't be shy about reaching out to Utilita Arena directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Operations in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Utilita Arena and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Utilita Arena
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
