At a Glance
- Tasks: Lead a dynamic retail team during exciting live events and ensure top-notch customer service.
- Company: Join Olympia Events, a premier venue for world-class exhibitions and entertainment in London.
- Benefits: Enjoy flexible shifts, competitive pay, and fortnightly payments to fit your lifestyle.
- Other info: Join a friendly, diverse team and make lasting connections in a vibrant work environment.
- Why this job: Be part of thrilling events while gaining valuable experience in the live events industry.
- Qualifications: Experience in retail or event supervision and strong leadership skills are essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for enthusiastic, reliable, and customer-focused individuals to join our casual event retail team as Retail Supervisors. If you thrive in fast-paced environments, enjoy leading teams to deliver excellent customer service, and want flexible work around exciting live events, we’d love to hear from you.
The Venue: Olympia Events is one of London’s leading live event venues, hosting world-class exhibitions, entertainment, conferences, and cultural experiences throughout the year. We are passionate about delivering exceptional guest experiences and creating a welcoming, energetic environment for both visitors and staff.
The Role: Our Retail Supervisors support the day-to-day running of retail operations during exhibitions, conferences, concerts, and live events. The role involves supervising retail staff, maintaining high customer service standards, supporting sales targets, and ensuring smooth operational delivery in a fast-paced events environment. Retail Supervisors act as a key link between frontline staff and management, helping ensure visitors receive an excellent experience while operations run efficiently and safely.
The Responsibilities:
- Support the Retail and Events Management team during live events and busy trading periods
- Supervise and motivate retail staff onsite
- Lead team briefings before shifts and ensure staff are fully prepared for event operations
- Support the training and development of new and junior team members
- Assist with the setup, operation, and close-down of retail kiosks and event spaces
- Ensure excellent customer service standards are consistently delivered
- Monitor stock levels, cleanliness, and compliance with health & safety procedures
- Support smooth operations during high-footfall events and peak service periods
- Operate and oversee cashless EPOS systems and ensure accurate transactions
What we're looking for:
- Experience in retail, hospitality, or event supervision
- Experience working in fast-paced live event, stadium, exhibition, or venue environments is desirable
- Strong leadership and team management skills
- Confident communicating with both staff and customers
- Excellent organisational skills and attention to detail
- Ability to remain calm and efficient under pressure
- Flexible approach to working evenings, weekends, and major event days
- Passion for delivering high-quality customer experiences in a busy events environment
Please note: this is a casual role, and hours will vary depending on event schedules.
What's in it for you?
- Competitive Rate of Pay – Earn a strong hourly rate for your work.
- Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
- Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined:
- 1st Stage - Invited to a face-to-face interview at Olympia.
- Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace: At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Retail Supervisor Venues · Olympia employer: Utilita Arena
At Olympia Events, we pride ourselves on being a vibrant and inclusive workplace that thrives on delivering exceptional guest experiences. As a Retail Supervisor, you'll enjoy flexible working hours around exciting live events, competitive pay, and the opportunity to grow within the dynamic live events industry while being part of a friendly and diverse team. Join us in creating memorable moments for our visitors and enhancing your career in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor Venues · Olympia
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Utilita Arena, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Supervisor Venues · Olympia
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Utilita Arena that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Utilita Arena will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Utilita Arena and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Utilita Arena
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Utilita Arena, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Utilita Arena!
