Workforce Planning Director Venues · Corporate HQ, Manchester, Legends HQ London

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

About the Role

The Workforce Planning Director will build and lead a scalable, compliant and high-performance People Operations function for a live-events environment. This role ensures the organisation can safely and efficiently deploy large, diverse workforces — often across multiple venues — while delivering a best-in-class employee and event-day experience. You will own the entire People Operations engine, including workforce scheduling, event-day staffing operations, and compliance.

What we can offer

• Access to discounted tickets to enjoy events.
• 25 days annual leave.
• Life Assurance policy.
• 5% Pension contribution.
• Support with unexpected health costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme rewards.

Key Responsibilities

• Oversee end-to-end event resourcing strategy, ensuring the right people, with the right skills, are staffed for each event.
• Lead surge staffing models for high-volume event days.
• Drive the master staffing plan aligned with event calendars, site needs, and commercial forecasts.
• Oversee rota/scheduling systems to ensure Working Time compliance and capacity planning.
• Own the accreditation process — badges, passes, compliance documentation, background checks, eligibility to work.
• Ensure all staff meet compliance standards before entering site.
• Partner with H&S, Security, and Venue Ops to uphold safety, safeguarding, and regulatory standards.
• Deliver and maintain event-day People Ops protocols.
• Oversee mass onboarding cycles for seasonal and temporary talent pools.
• Lead benefits strategy for a blended workforce.
• Build and lead a high-performing People Ops team capable of scaling up during peak periods.
• Provide visible leadership on large events.
• Automate workflows to reduce manual event-day admin.
• Oversee workforce management tech.
• Introduce strong operational governance.
• Implement VOC (Voice of Colleague) and post-event debrief loops to drive continual improvement.

We are looking for someone with:

• Senior People Operations leadership experience in live events, stadiums, festivals, venues, entertainment, hospitality, or large-scale operations.
• Proven ability to resource, schedule, and run event-day or shift-based operations.
• Experience with HRIS and workforce management systems.
• Strong understanding of UK Working Time Regulations, safety standards, and event-day compliance requirements.
• Expertise managing large volumes of casual, seasonal, contractor, and agency workers.
• Multi-site workforce management experience.
• Expert stakeholder manager.

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.

The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.