At a Glance
- Tasks: Manage premium client relationships and deliver exceptional event experiences.
- Company: Join Legends Global, a leader in sport and entertainment solutions.
- Benefits: Enjoy 25 days annual leave, health support, and a 5% pension contribution.
- Other info: Inclusive workplace with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team creating unforgettable live events at AO Arena.
- Qualifications: Experience in client-facing roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are Legends Global! Legends Global delivers world-class solutions in sport, entertainment, and live events, combining international expertise with a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values — Align, Scale, Connect, Team, Win — where every team member can thrive and make an impact.
About the Venue
A true powerhouse of live entertainment, AO Arena is one of the enigmatic indoor arenas on the planet, welcoming more than 30 million fans since 1997. From era‑defining music moments to major sporting spectacles, the arena sits at the heart of Manchester’s global reputation for live events. Following a £50 million transformation, AO Arena continues to set the standard of live entertainment both in Manchester and on the world stage.
About the Role
As the main point of contact for premium clients, you’ll bring events to life through seamless delivery and exceptional service. Behind the scenes, you’ll keep everything accurate and on track, while contributing to revenue growth by managing opportunities, progressing contracts, and identifying ways to add value at every stage. In partnership with Sales, Operations, Hospitality, and VIP teams, you’ll help deliver exceptional event-day experiences, build long‑term client relationships, and contribute to the continued growth of AO Arena’s premium business.
What’s in it for you?
- You will work hard with us, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.
- We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of while you contribute to our success with our Life Assurance policy.
- A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.
- Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, we will support these unexpected costs for you and any children.
- We understand that from time to time, you may need a bit of support to get back to feeling your best. To support this, we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) that focuses on mental health in the workplace.
- When you join Legends Global, you will be entitled to eye care vouchers and a contribution towards any glasses you require.
- Join our Cycle to Work Scheme and turn every ride into a win for you and the planet.
- Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.
You’ll be responsible for:
- End-to-end ownership of premium client relationships – acting as the main point of contact for AO Arena’s premium clients, managing enquiries, sharing event updates, and delivering a seamless, first‑class experience at every stage.
- Driving revenue growth - through proposals, contract management, upselling, and business development.
- Coordination and delivery of premium event experiences – overseeing suite bookings, ticketing, guest lists, catering requirements, and live event materials, while supporting on‑site delivery to ensure exceptional event‑day experiences.
- Collaboration across teams to drive seamless execution – partnering closely with Sales, Operations, Hospitality, Catering, and VIP teams to ensure commitments are delivered smoothly, feedback is captured, and any service issues are resolved quickly and effectively.
- Management of data, systems, and promotional support – maintaining accurate client records and sales pipelines, supporting promotional and marketing activity, and providing high‑quality administrative support that contributes to the continued growth of AO Arena’s premium business.
You will have:
- Strong experience in client‑facing premium, hospitality, or events environments – with the confidence and professionalism to act as the main point of contact for premium clients and deliver a first‑class experience throughout.
- Strong organisational skills and commercial awareness – able to manage multiple enquiries, contracts, and deadlines, while supporting proposals, progressing opportunities, and contributing to revenue growth.
- A solid understanding of sales processes, systems, and pipeline management – confidently maintaining accurate client data, monitoring opportunity progression, and ensuring all activity is managed in line with sales procedures.
- A collaborative and hands‑on approach to delivery – working closely with Sales, Operations, Hospitality, Catering, and VIP teams to support site visits, live events, and the smooth delivery of premium experiences.
- A proactive and client‑focused mindset – building strong relationships, identifying upsell and business development opportunities, supporting promotional activity, and using feedback and insight to continuously enhance the client experience.
Inclusive Workplace
At Legends Global, we’re shaping a greener, faster, and more innovative future for the entertainment industry — and there’s never been a better time to join us. We’re an inclusive organisation built on trust, collaboration, and respect, where every voice matters. We value diversity, equal opportunity, and flexible working, and we’re committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one — applications are reviewed on a rolling basis and may close early.
Premium Sales Executive AO Arena in Manchester employer: Utilita Arena
At Legends Global, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusion, diversity, and innovation. Located in the iconic AO Arena in Manchester, our team enjoys generous benefits such as 25 days of annual leave, a robust pension scheme, and comprehensive health support, all while contributing to unforgettable live events that resonate with millions. Join us to thrive in a collaborative environment where your contributions are valued, and you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Sales Executive AO Arena in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Utilita Arena. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Utilita Arena
Don't be shy about reaching out to Utilita Arena directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Sales Executive AO Arena in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Utilita Arena and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Utilita Arena
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
