Foyer Receptionist & Event Liaison Venues · The Bridgewater Hall in Manchester

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration.

The Venue

The Bridgewater Hall is Manchester's international concert venue, built to provide the best possible space for music. The Hall hosts over 300 performances a year including classical music, rock, pop, jazz, world music and much more. The Hall also provides a unique and exciting environment for conferences, exhibitions, receptions and other corporate events.

About the Role

This role will act as the first point of contact for clients and visitors to The Bridgewater Hall, providing a professional and welcoming service. The role also involves overseeing corporate and smaller events in the foyer and meeting rooms, serving as the liaison between event clients and departments, and ensuring smooth operations to the Hall’s high standards. At times you will also take on a Team Leader role for other House Department staff during events.

What we can offer

• Access to discounted tickets.
• 25 days annual leave.
• Life Assurance policy.
• 5% Pension contribution.
• Support with unexpected health costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme.

Key Responsibilities

• Client and Visitor Interaction: Provide a warm and professional welcome to visitors and clients, addressing any enquiries promptly and efficiently. Promote The Bridgewater Hall’s positive attitude towards access and disability.
• Event Oversight and Coordination: Oversee lower-capacity corporate and other events in the foyer and meeting rooms, ensuring the spaces are set to appropriate standards. Act as a liaison between event clients and other departments.
• Team Leadership and Support: Act as a Team Leader for casual House Department staff on duty. Provide cover for House Management Team duties during concerts and events.
• Operational Duties: Ensure the foyer and other event spaces are prepared, including checking cleanliness, layout, and readiness. Maintain an awareness of Health & Safety requirements.
• Administrative Support: Assist in the completion of Performing Right Society returns, manage lost property procedures, and provide general administrative support to the House Management team.
• General Duties: Undertake any other duties as required by the House Management team.

We are looking for someone with:

• Professional appearance and excellent personal presentation.
• Outstanding interpersonal and communication skills.
• Proven experience in delivering high-quality customer service.
• A working knowledge of Health & Safety requirements.
• Strong organisational skills and attention to detail.
• Demonstrable problem-solving skills.
• Self-motivation and ability to work independently.
• Strong team, leadership, and relationship-building skills.
• Proficiency in Microsoft Office applications.
• Good time management skills.
• A proactive, enthusiastic, and positive attitude.

Desirable Attributes

• Experience of working in an arts or events environment.
• Knowledge of the Data Protection Act.
• Understanding of access and disability issues.
• First aid training.

General Information

Although the role will predominantly involve daytime hours, a high degree of flexibility is required, as evening and weekend work may occasionally be necessary. All staff are required to undertake any training as directed by their line manager.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered.