At a Glance
- Tasks: Support the Conference & Events team in delivering unforgettable experiences from start to finish.
- Company: Join Legends Global, a leader in sport, entertainment, and live events.
- Benefits: Enjoy 25 days annual leave, health support, and discounted event tickets.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of a vibrant venue that hosts over 300 performances each year.
- Qualifications: Hospitality or events experience, strong communication, and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win… we create a culture where everyone has the opportunity to thrive.
The Venue
At the heart of Manchester’s cultural life, The Bridgewater Hall is an internationally celebrated concert venue built for musical brilliance. Opened in 1996 by Queen Elizabeth II and The Duke of Edinburgh, it delivers over 300 unforgettable performances each year, spanning classical masterpieces to contemporary world music. A place where artists inspire and audiences connect; The Bridgewater Hall is proudly operated by Legends Global.
About the Role
As Conference & Events Executive, you will support the Conference & Events team in delivering an outstanding customer experience from initial enquiry through to event delivery. The role combines sales support, event planning and administration, working closely with clients, suppliers and internal departments to ensure every event is planned and delivered to the highest standard. You will play an important role throughout the customer journey, acting as a key point of contact for clients and supporting the successful delivery of events on-site.
Key Responsibilities
- Respond professionally and promptly to conference and event enquiries received by telephone, email and in person.
- Conduct venue show rounds and familiarisation visits for prospective clients.
- Check venue availability using the INFOR diary system, ensuring compatibility with other events and operational requirements.
- Prepare tailored proposals and quotations, negotiate where appropriate, and convert enquiries and provisional bookings into confirmed business.
- Work closely with the Conference & Events Sales Manager and Deputy Manager to maximise venue utilisation and effectively manage the event diary.
- Liaise with clients, suppliers and internal departments to ensure all event requirements are accurately communicated.
- Prepare comprehensive event documentation, including event sheets, contracts, invoices and purchase orders.
- Produce and distribute weekly event schedules to operational teams.
- Maintain accurate departmental records, reports and booking information.
- Collate and analyse customer feedback, identifying opportunities to enhance the client experience.
- Support the maintenance of Conference & Events content across The Bridgewater Hall website and social media channels.
- Act as a key point of contact for organisers on event days, ensuring excellent communication between clients and operational teams.
- Represent The Bridgewater Hall at industry exhibitions, networking events and familiarisation activities to promote the venue.
- Attend monthly Health & Safety meetings on behalf of the Conference & Events team and communicate relevant updates.
- Undertake any other duties or training reasonably requested by the Conference & Events Sales Manager.
Essential Qualifications
- Hospitality or events experience/qualification.
- Excellent customer service and relationship‑building skills.
- Strong organisation, administration and attention to detail.
- Excellent written, verbal and telephone communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Professional, confident and calm client‑facing approach.
- Good negotiation and influencing skills.
- Self‑motivated, able to work independently and within a team.
- Strong problem‑solving skills and initiative.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience maintaining records and producing event documentation.
- Professional presentation and positive attitude.
Desirable Qualifications
- Experience with venue/event management systems (e.g., INFOR).
- Understanding of AV equipment and event technology.
- Knowledge of Health & Safety requirements for events.
- Experience working in a conference centre or multi‑purpose venue.
What we can offer
- Access to discounted tickets.
- 25 days annual leave.
- Life Assurance policy.
- 5% Pension contribution.
- Healthshield support for unexpected costs.
- Employee Assistance Programme (EAP) for mental health support.
- Eye care vouchers and contribution towards glasses.
- Cycle to Work scheme.
- Employee Referral Scheme.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
