At a Glance
- Tasks: Lead hospitality teams to create unforgettable guest experiences at live events.
- Company: Join Legends Global at The Venue Olympia, a top London event space.
- Benefits: Competitive pay, flexible shifts, and fortnightly payments for your work.
- Other info: Join a diverse team and enjoy opportunities for growth in the live events industry.
- Why this job: Be part of exciting events and develop your skills in a dynamic environment.
- Qualifications: Previous leadership experience in hospitality and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Venue
Olympia is one of London's leading live event venues, welcoming millions of visitors every year to internationally recognised exhibitions, conferences, entertainment and cultural events.
As part of Legends Global, you'll join a professional hospitality team delivering premium experiences across restaurants, hospitality suites, VIP lounges, bars and exclusive event spaces.
Every event is different, providing exciting opportunities to work within one of London's most dynamic hospitality environments.
The Role
As a Hospitality Operations Supervisor, you'll play a key leadership role in the successful delivery of hospitality operations across a variety of premium event environments.
Leading teams during exhibitions, conferences, concerts and live events, you'll be responsible for creating a positive working environment, maintaining exceptional service standards and ensuring every guest receives a memorable experience.
Working closely with operational managers, chefs, bar teams and front-line colleagues, you'll coordinate service, support your team throughout every shift and ensure hospitality operations are delivered safely, efficiently and professionally.
- The Responsibilities
- Lead, motivate and support hospitality teams to deliver exceptional guest experiences.
- Coordinate the setup, operation and close-down of hospitality areas during live events.
- Maintain high standards of service, presentation and operational excellence.
- Conduct team briefings and provide ongoing coaching and support throughout service.
- Resolve guest queries and operational challenges in a professional and timely manner.
- Work closely with kitchen, bar and operations teams to ensure seamless event delivery.
- Ensure compliance with food safety, health & safety and company procedures.
- Lead by example, representing Legends and Olympia with professionalism at every event.
What we're looking for
We're looking for experienced hospitality leaders who thrive in fast-paced environments and are passionate about delivering exceptional service.
You'll bring
- Previous supervisory or team leadership experience within hospitality, events, food and beverage operations or premium service environments.
- Strong leadership, communication and people management skills.
- The ability to make confident decisions and remain calm under pressure.
- Excellent organisational skills, attention to detail and personal presentation.
- A proactive, solutions-focused approach with a passion for coaching and developing others.
- Flexibility to work evenings, weekends and major live events.
Experience within luxury hotels, fine dining, premium hospitality, corporate hospitality, exhibitions, conferences or live events would be advantageous.
Please note this is a casual role and shifts will vary depending on our live events programme.
What's in it for you?
- Competitive Rate of Pay – Earn a strong hourly rate for your work.
- Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay – Get paid every two weeks for the shifts you've worked.
- Sociable Workforce – Join a diverse and friendly team from across the city.
Our casual workforce forms the heart of what we do – it's a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
- Recruitment Process Outlined
- Successful applicants will be invited to attend a face-to-face interview at Olympia.
Any opportunities offered will be subject to satisfactory pre‑employment checks.
These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check.
All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.
There’s never been a better time to join our team.
We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities.
This commitment begins with our recruitment and selection process.
We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
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Hospitality Operations Supervisor (Casual) in London employer: Utilita Arena
Utilita Arena in Manchester is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a focus on employee growth, the venue provides opportunities for professional development and training, ensuring that team members can enhance their skills while contributing to memorable events. The vibrant culture and commitment to exceptional customer experiences make it a rewarding place to work for those passionate about hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Supervisor (Casual) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Utilita Arena. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Utilita Arena
Don't be shy about reaching out to Utilita Arena directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Operations Supervisor (Casual) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Utilita Arena and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Utilita Arena
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
