At a Glance
- Tasks: Lead hospitality teams to create unforgettable guest experiences at live events.
- Company: Join Legends Global at The Venue Olympia, a top London event space.
- Benefits: Competitive pay, flexible shifts, and fortnightly payments for your work.
- Other info: Join a diverse team and enjoy opportunities for growth in the live events industry.
- Why this job: Be part of exciting events and develop your skills in a dynamic environment.
- Qualifications: Previous leadership experience in hospitality and a passion for exceptional service.
The predicted salary is between 12 - 15 £ per hour.
The Venue
Olympia is one of London's leading live event venues, welcoming millions of visitors every year to internationally recognised exhibitions, conferences, entertainment and cultural events.
As part of Legends Global, you'll join a professional hospitality team delivering premium experiences across restaurants, hospitality suites, VIP lounges, bars and exclusive event spaces.
Every event is different, providing exciting opportunities to work within one of London's most dynamic hospitality environments.
The Role
As a Hospitality Operations Supervisor, you'll play a key leadership role in the successful delivery of hospitality operations across a variety of premium event environments.
Leading teams during exhibitions, conferences, concerts and live events, you'll be responsible for creating a positive working environment, maintaining exceptional service standards and ensuring every guest receives a memorable experience.
Working closely with operational managers, chefs, bar teams and front-line colleagues, you'll coordinate service, support your team throughout every shift and ensure hospitality operations are delivered safely, efficiently and professionally.
- The Responsibilities
- Lead, motivate and support hospitality teams to deliver exceptional guest experiences.
- Coordinate the setup, operation and close-down of hospitality areas during live events.
- Maintain high standards of service, presentation and operational excellence.
- Conduct team briefings and provide ongoing coaching and support throughout service.
- Resolve guest queries and operational challenges in a professional and timely manner.
- Work closely with kitchen, bar and operations teams to ensure seamless event delivery.
- Ensure compliance with food safety, health & safety and company procedures.
- Lead by example, representing Legends and Olympia with professionalism at every event.
What we're looking for
We're looking for experienced hospitality leaders who thrive in fast-paced environments and are passionate about delivering exceptional service.
You'll bring
- Previous supervisory or team leadership experience within hospitality, events, food and beverage operations or premium service environments.
- Strong leadership, communication and people management skills.
- The ability to make confident decisions and remain calm under pressure.
- Excellent organisational skills, attention to detail and personal presentation.
- A proactive, solutions-focused approach with a passion for coaching and developing others.
- Flexibility to work evenings, weekends and major live events.
Experience within luxury hotels, fine dining, premium hospitality, corporate hospitality, exhibitions, conferences or live events would be advantageous.
Please note this is a casual role and shifts will vary depending on our live events programme.
What's in it for you?
- Competitive Rate of Pay – Earn a strong hourly rate for your work.
- Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay – Get paid every two weeks for the shifts you've worked.
- Sociable Workforce – Join a diverse and friendly team from across the city.
Our casual workforce forms the heart of what we do – it's a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
- Recruitment Process Outlined
- Successful applicants will be invited to attend a face-to-face interview at Olympia.
Any opportunities offered will be subject to satisfactory pre‑employment checks.
These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check.
All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.
There’s never been a better time to join our team.
We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities.
This commitment begins with our recruitment and selection process.
We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
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Hospitality Operations Supervisor (Casual) employer: Utilita Arena
Utilita Arena in Manchester is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a focus on employee growth, the venue provides opportunities for professional development and training, ensuring that team members can enhance their skills while contributing to memorable events. The vibrant culture and commitment to exceptional customer experiences make it a rewarding place to work for those passionate about hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Supervisor (Casual)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Utilita Arena and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Operations Supervisor (Casual)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Utilita Arena that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Utilita Arena.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Utilita Arena get a sense of who you are beyond your experience!
How to prepare for a job interview at Utilita Arena
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Utilita Arena and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
