At a Glance
- Tasks: Lead exceptional guest experiences in premium hospitality at Chelsea FC events.
- Company: Join the iconic Chelsea FC and Legends Global team.
- Benefits: Competitive pay, flexible shifts, weekly pay, and a sociable work environment.
- Other info: Opportunities for growth in the live events industry with a diverse team.
- Why this job: Be part of thrilling live events and create memorable experiences for fans.
- Qualifications: Previous leadership experience in hospitality and strong guest service skills.
The predicted salary is between 15.3 - 18.7 £ per hour.
The Venue
Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world‑class hospitality and non‑matchday events. At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.
The Role
As a Premium Hospitality Manager, you will lead the delivery of exceptional guest experiences across Chelsea Football Club's premium hospitality spaces. Responsible for overseeing hospitality operations within suites, lounges, restaurants, or bar areas on matchdays and event days, you'll ensure service is seamless, efficient, and consistently delivered to the highest standards. This is a hands‑on leadership role where you'll coordinate teams, manage guest expectations, drive service excellence, and ensure every hospitality experience reflects the premium standards of Chelsea Football Club and Legends.
This is a casual, event-based position, offering flexible shifts around Chelsea Football Club's matchday and events calendar. Shifts are available primarily during evenings, weekends, matchdays, and special events, making this an ideal opportunity for hospitality professionals seeking flexible work in a fast‑paced sporting environment.
The Responsibilities
- Lead hospitality service delivery across assigned premium areas, ensuring an outstanding guest experience throughout each matchday or event.
- Act as a visible and approachable leader, supporting operational teams and maintaining exceptional service standards.
- Deliver pre‑event briefings and oversee opening and closing procedures to ensure operational readiness.
- Coordinate guest seating plans, suite allocations, reservations, and VIP requirements, ensuring all special requests are managed effectively.
- Build positive relationships with guests, handling concerns professionally and delivering effective service recovery where required.
- Ensure smooth communication and collaboration between front‑of‑house teams, kitchen, bar, hosts, and premium hospitality colleagues.
- Oversee accurate order taking, service standards, allergen management, licensing compliance, and Challenge 25 procedures.
- Maintain exceptional standards of presentation, cleanliness, ambience, and operational readiness across all premium hospitality areas.
- Complete shift reports, incident logs, and guest feedback summaries, escalating operational issues where necessary.
- Support team development by coaching colleagues, motivating teams, and leading by example during service.
What we're looking for
- Previous leadership experience within premium hospitality environments such as stadiums, sports venues, hotels, restaurants, corporate hospitality settings, or large‑scale events.
- Strong operational and floor management skills, with the ability to lead teams during busy matchday and event operations.
- Excellent guest service and relationship management capabilities, with a passion for delivering memorable experiences.
- A confident decision‑maker with experience handling guest concerns, complaints, and service recovery.
- Strong organisational skills and exceptional attention to detail.
- Knowledge of licensing requirements, Challenge 25, allergen management, and health and safety standards.
- The ability to remain calm under pressure and adapt to fast‑paced, high‑volume environments.
- Availability to work flexible, casual shifts, including evenings, weekends, matchdays, and special events.
What's in it for you?
- Competitive Rate of Pay – Earn a strong hourly rate for your work.
- Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work‑life balance.
- Weekly Pay – Get paid every week for the shifts you’ve worked.
- Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined
As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV. Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at Stamford Bridge. This role is offered on a casual, event‑based basis, with evening and weekend work aligned to matchdays and stadium events. Any offer of work will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address and right to work. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Hospitality Manager Venues · Chelsea FC · employer: Utilita Arena
Utilita Arena in Manchester is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a focus on employee growth, the venue provides opportunities for professional development and training, ensuring that team members can enhance their skills while contributing to memorable events. The vibrant culture and commitment to exceptional customer experiences make it a rewarding place to work for those passionate about hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager Venues · Chelsea FC ·
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Utilita Arena and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Manager Venues · Chelsea FC ·
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Utilita Arena that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Utilita Arena.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Utilita Arena get a sense of who you are beyond your experience!
How to prepare for a job interview at Utilita Arena
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Utilita Arena and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
