Head of Operations

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

The Venue

A landmark venue in the heart of South Yorkshire, Sheffield Utilita Arena stands as a hub of live entertainment, major events and unforgettable fan experiences. The proud home to the Sheffield Steelers Ice Hockey Team has a capacity of over 13,000, the arena hosts everything from world-class music tours and comedy to sporting spectacles and family shows, attracting audiences from across the UK. Renowned for its versatility and vibrant atmosphere, the arena continues to play a central role in Sheffield’s cultural scene, delivering exceptional experiences both on and off the stage.

About the Role

We have a rare and exciting opportunity to join our team as Head of Operations. Reporting to our General Manager, you will be responsible for supporting the safe and effective operation of Utilita Arena Sheffield with specific responsibility for events and security. As part of the venue leadership team, you will be instrumental in driving the venue’s strategic goals and objectives. You will be an innate leader, overseeing a dedicated team whose mission is to ensure our venue is always compliant and that all standards, policies, procedures are followed impeccably. You will own and deliver planning and delivery of our events, paying particular attention to maintaining Legends Global’s high levels of guest/client care and satisfaction. We are looking for a creative thinker, someone solution-focused who will constantly explore ways to evolve their team by introducing new and innovative ways of driving success in your division. In this role your shift pattern each week will be based around events and you will be required to work evenings, weekends and bank holidays.

What we can offer

• Access to discounted tickets to unleash your superfan for all your favourites.
• 25 days annual leave.
• Life Assurance policy.
• A healthy contribution of 5% Pension.
• Support with unexpected costs through Healthshield.
• Employee Assistance Programme (EAP) to support mental health in the workplace.
• Eye care vouchers and a contribution towards any glasses required.
• Cycle to Work scheme.
• Employee Referral Scheme.

Key Responsibilities:

• Management of all Events, Facilities, Estates and Security Teams, as well as the Domestic Service provider and team ensuring compliance with all company, statutory, employment legislation, health and safety and legislative policies, standards and procedures including training.
• Assist with contracting and delivering an annual programme of mixed events.
• Attend events as EOD or Duty Manager.
• Oversee the negotiation, implementation and management of service contracts e.g. security and cleaning.
• Assist in the review and update of emergency procedures and risk assessments.

We are looking for someone with:

• A demonstrable career of working in Events/Estates/Facilities/Operations in Events/Stadia in a senior management position – Essential.
• Strong knowledge of event and building management, maintenance and custodial functions.