At a Glance
- Tasks: Supervise the F&B department during events and ensure high standards of service.
- Company: Utilita Arena Newcastle, a landmark venue for live entertainment.
- Benefits: Competitive pay, flexible shifts, fortnightly pay, and a friendly team environment.
- Other info: Opportunities for growth and a commitment to inclusivity and diversity.
- Why this job: Join a vibrant team and gain experience in the exciting live events industry.
- Qualifications: Previous supervisory experience in customer service and excellent communication skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Venue: A defining landmark of the Northeast, Utilita Arena Newcastle has welcomed millions of fans since opening in 1995. Purpose built for live entertainment, the arena hosts everything from global music icons to major sporting and business events. With a capacity of 11,000, it stands proudly alongside the region's most iconic sights.
The Role: To assist with the smooth running of the F&B department, working closely with management to deliver a high standard operation. To adhere to all regulatory Health & Safety and Food Hygiene legislation, promoting best practice (HACCP). Organising workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity, customer service and providing constructive feedback and coaching.
The Responsibilities:
- Assist with the smooth running of the F&B department during events, working closely with management to deliver a high standard operation.
- Motivates, guides, and mentors team members to exceed goals and creates a positive environment during shifts.
- Trains new team members in company standards, customer service, and job duties.
- Oversees work quality.
- Works with management to set and evaluate stock and overall goals.
- Ensuring compliance with all food hygiene and health and safety legislation and best practice (HACCP).
- Maintain comprehensive knowledge of company products and services, and offers technical support and information to team members.
- To ensure all available resources are used to their optimum to ensure a profitable operation.
What we're looking for:
- Previous supervisory experience in customer service industry.
- Well presented.
- Excellent communication skills.
- Show ability to work under pressure.
- Demonstrate high standards of customer focus.
- HACCP experience desirable.
What's in it for you?
- Competitive Rate of Pay - Earn a strong hourly rate for your work.
- Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay - Get paid every two weeks for the shifts you've worked.
- Sociable Workforce - Join a diverse and friendly team from across the city.
- Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined: Successful candidates will be invited to the venue to meet the F&B Management team. Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and where relevant to the role, a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace: At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Food & Beverage Floor Supervisor Venues Utilita Arena Newcastle employer: Utilita Arena
Utilita Arena in Manchester is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a focus on employee growth, the venue provides opportunities for professional development and training, ensuring that team members can enhance their skills while contributing to memorable events. The vibrant culture and commitment to exceptional customer experiences make it a rewarding place to work for those passionate about hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Floor Supervisor Venues Utilita Arena Newcastle
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Utilita Arena. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Utilita Arena
Don't be shy about reaching out to Utilita Arena directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Floor Supervisor Venues Utilita Arena Newcastle
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Utilita Arena and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Utilita Arena
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
