At a Glance
- Tasks: Lead back-of-house operations and ensure exceptional guest experiences at our venue.
- Company: Join Legends Global, a leader in the entertainment industry with a commitment to innovation.
- Benefits: Enjoy 25 days annual leave, health cover, pension contributions, and more.
- Other info: Inclusive workplace with opportunities for flexible working arrangements.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong knowledge of food safety standards required.
The predicted salary is between 31500 - 38500 £ per year.
The Back of House Manager is responsible for leading all back-of-house food and beverage operations, ensuring the efficient, safe and compliant delivery of services across the venue. The role oversees kitchen support and pot wash teams, stock and inventory management, labour scheduling, equipment maintenance and operational standards. Working closely with Front of House, Kitchen and Senior Management teams, the role plays a critical part in delivering exceptional guest experiences through operational excellence, cost control and compliance.
The Responsibilities
- Lead and oversee all back-of-house operations, ensuring efficient, organised and well-maintained storage, preparation, cleaning and support areas that enable successful event delivery.
- Manage and develop Back of House and Pot Wash teams, including rota planning, staffing levels, performance management and fostering a positive, high-performing team culture.
- Control stock, inventory and operational resources, including ordering and managing culinary disposables, chemicals, crockery and cutlery, ensuring availability and effective cost management.
- Maintain equipment and facilities, coordinating maintenance and repairs, ensuring assets are cleaned, safely operated and fit for purpose at all times.
- Ensure compliance with food safety, health & safety and environmental standards, maintaining accurate records, conducting inspections and embedding best practice across all operations.
- Collaborate with Front of House, Culinary and Senior Management teams, implementing operational improvements, controlling labour and operating costs, and supporting the delivery of exceptional guest experiences.
What we're looking for
Experience & Knowledge
- Proven experience in a supervisory or management role within hospitality, catering, food service or a related operational environment.
- Strong knowledge of health & safety, food safety and operational compliance requirements.
- Experience managing teams, driving performance and supporting operational excellence.
- Strong inventory, stock control and resource management experience.
Skills & Capabilities
- Excellent organisational, planning and problem-solving skills.
- Ability to manage multiple priorities and perform effectively in a fast-paced, high-volume environment.
- Strong leadership and team management skills, with the ability to motivate and develop colleagues.
- Proficiency in Microsoft Office and operational management systems.
Desirable
- Food Safety Level 3 qualification.
- Experience using stock management, scheduling or workforce planning software.
- Experience working within multi-site, large-scale or high-volume hospitality and event operations.
What can we offer?
- 25 Days Annual Leave – Work hard, rest well.
- Life Assurance – Peace of mind knowing your loved ones are protected.
- 5% Pension Contribution – Helping you prepare for a bright future.
- Healthshield Cover – Support with dental, physio, counselling and more for you and your children.
- Employee Assistance Programme – AXA Health support whenever you need it.
- Eye Care Support – Vouchers and contributions towards glasses.
- Cycle to Work Scheme – A greener, healthier commute.
- Employee Referral Scheme – Recommend great people and get rewarded.
Recruitment Process Outlined
- 1st Stage - Introductory Call with Talent Team
- 2nd Stage - Interview with Hiring Manager
Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Back of House Manager Venues · Coventry Building Society Arena employer: Utilita Arena
Utilita Arena in Manchester is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a focus on employee growth, the venue provides opportunities for professional development and training, ensuring that team members can enhance their skills while contributing to memorable events. The vibrant culture and commitment to exceptional customer experiences make it a rewarding place to work for those passionate about hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Back of House Manager Venues · Coventry Building Society Arena
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Utilita Arena. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Utilita Arena
Don't be shy about reaching out to Utilita Arena directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Back of House Manager Venues · Coventry Building Society Arena
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Utilita Arena and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Utilita Arena
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
