Casual Premium Host

We are Legends Global. Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

The Venue Valliant Live is a cutting-edge event complex with a capacity of up to 3,500 people. It is designed to host various events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events. This is a fantastic opportunity to be part of a brand-new venue from the ground up.

The Role: We are seeking a Premium Sales Host to deliver outstanding guest experiences through positive and engaging interactions. You will be a sales expert, someone confident and bubbly who can support with enhancing our guests' experience upselling their packages and upgrading them when they arrive at the venue. You will showcase what good looks like at all times: showcasing our values and providing high standards of service during high-profile events, conferences, and shows. The ideal candidate is trustworthy, reliable, well-presented, and thrives in a fast-paced environment while creating memorable experiences for our guests.

The Responsibilities:

• Handling general enquiries including wayfinding, ticketing, and accessibility needs.
• Proactively engaging with guests to enhance their experience with upselling lounge and suite upgrades.
• Directing and guiding guests to their seats/suites, ensuring a friendly and approachable demeanour.
• Collaborating with security, F&B, and Event Managers to ensure safety and high service standards.
• Resolving guest issues effectively, escalating when necessary.
• Answering any guest queries, escalating when necessary.

What we're looking for:

• Proven experience in a premium customer-facing role.
• Proven Sales Experience in a similar role/business – essential.
• Excellent verbal communication skills.
• A positive, approachable attitude with a passion for outstanding customer service.
• The ability to remain composed under pressure and make quick decisions.
• A continuous drive to enhance guest experiences.
• The skill to engage diverse audiences and adapt your communication style as needed.
• Professionalism in corporate settings like conferences and business events.
• The ability to switch to a relaxed, welcoming style for informal events like concerts.
• A successful track record in managing interactions with both high-profile clients and public attendees.
• A degree of flexibility is required as evening and weekend work will be required.

What's in it for you?

• Competitive Rate of Pay.
• Flexible working arrangements - you can choose your shift pattern to work around your other commitments, improving your work-life balance.
• Paid every 2 weeks for the shifts you have worked.
• Our casual employees make up the largest part of our workforce, from people across the city; it’s a great place to make friends and socialise in a different environment.

Inclusive Workplace: Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic and enhanced DBS check. All checks will be carried out in line with data protection law, and we will only request information that is necessary for the role. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.