At a Glance
- Tasks: Lead daily operations and create unforgettable guest experiences at a vibrant restaurant.
- Company: The Addison, a premier live music venue and hospitality destination in Olympia.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal and professional growth.
- Other info: Embrace a culture of inclusivity and sustainability while driving commercial success.
- Why this job: Join a passionate team and shape the future of London's dining scene.
- Qualifications: Experience in restaurant management and a knack for exceptional service.
The Restaurant Manager will play a pivotal role in shaping the guest experience and operational success of The Addison, a world‑class live music venue and hospitality destination at Olympia. We are seeking a highly driven hospitality leader with a passion for exceptional service, a strong understanding of London’s dynamic restaurant landscape, and the ability to create experiences that guests remember and return for. Leading from the floor, you will inspire a culture of excellence, energy and genuine hospitality, ensuring every service is delivered to the highest standards. You will combine operational expertise with commercial awareness and a relentless focus on guest satisfaction, continually seeking opportunities to elevate the dining experience, challenge convention and differentiate The Addison from its competitors. Through your leadership, creativity and attention to detail, you will help establish The Addison as one of London’s most exciting food and beverage destinations. As a hands‑on leader, you will manage daily floor operations, drive exceptional guest experience, and inspire a high‑performing team to deliver refined yet vibrant service. Working closely with the Addison F&B Manager and wider operational teams, you will balance operational excellence with strong commercial performance, ensuring the restaurant contributes to the wider success of The Addison as a distinctive, premium destination.
Key Responsibilities:
- Operations & Service Delivery: Lead the day‑to‑day operation of a 350‑cover restaurant across breakfast, lunch and dinner, ensuring smooth and efficient service delivery. Maintain consistently high standards of service, presentation and cleanliness within a premium, fast‑paced environment. Act as a visible, hands‑on floor leader, overseeing service and ensuring seamless execution. Support the delivery of pre‑ and post‑show hospitality, ensuring service standards remain consistent during periods of fluctuating demand.
- Guest Experience: Deliver an exceptional guest experience aligned to The Addison’s premium and curated positioning. Build strong relationships with members, guests and clients, responding proactively to feedback and resolving issues effectively. Ensure the team consistently demonstrates warm, engaging and knowledgeable service. Treat every artist and performer as a valued guest, ensuring they receive the same warmth and care extended to members and guests.
- Events & Private Hire: Support the delivery of curated events and private hire, ensuring seamless integration with core restaurant operations. Work closely with events, kitchen and operational teams to ensure all event activity is integrated seamlessly with core restaurant operations. Monitor event service standards, guest satisfaction and operational efficiency throughout each event lifecycle.
- Team Leadership: Lead, coach and develop a high‑performing front‑of‑house team. Manage staffing levels to meet business demands while maintaining service quality and labour efficiency. Foster a positive, inclusive and guest‑focused culture. Support recruitment, onboarding, training and performance management initiatives.
- Commercial Performance: Drive revenue growth through effective service management, upselling initiatives and guest engagement. Control labour and operational costs through efficient scheduling and resource planning. Support stock management, waste reduction and cost‑control initiatives. Assist the General Manager in achieving key financial, operational and guest satisfaction targets.
Person Specification:
- Experience: Proven experience in restaurant management or high‑volume hospitality operations, ideally within a premium or multi‑service environment. Strong guest‑facing experience with the ability to deliver a warm, professional and engaging service style. Demonstrated experience leading teams within a fast‑paced, service‑led environment. Good understanding of restaurant operations across multiple dayparts (breakfast, lunch and dinner) and experience supporting events or private hire functions. Experience using POS systems or hospitality management tools is desirable.
- Skills & Abilities: Excellent organisational, administrative and multitasking skills. Strong communication skills with the ability to build trusting relationships. Calm under pressure with strong prioritisation skills. Proficient in Microsoft Word, Excel and PowerPoint. High level of initiative and ability to learn new systems quickly. Collaborative team player with excellent personal presentation.
- Attributes & Behaviours: Hospitality‑driven with a genuine commitment to exceptional service. Positive, proactive and solution focused. Curious, ambitious and motivated to develop both personally and professionally. Flexible to work hours that reflect the trading pattern of a restaurant and events‑led operation.
Sustainability Responsibilities: Engage fully with The Grand Plan, completing all required training and promoting sustainable practices. Seek opportunities to reduce waste and improve the sustainability of operations.
Olympia Events is fully committed to ensuring the safety and well‑being of all children, young people and adults at risk (vulnerable groups) that attend our premises. Success applicants may be required to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders. This job description is intended as a guide to the main responsibilities of the role and is not exhaustive. Duties and responsibilities may vary according to the changing needs of the business.
Addison Restaurant Manager Olympia employer: Utilita Arena
At The Addison, we pride ourselves on being a premier hospitality destination that not only values exceptional service but also fosters a vibrant and inclusive work culture. Located in the heart of Olympia, our team enjoys unique opportunities for professional growth, a commitment to sustainability, and the chance to be part of a dynamic environment where creativity and guest satisfaction are at the forefront. Join us to lead a passionate team in delivering unforgettable experiences while thriving in a supportive atmosphere that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Addison Restaurant Manager Olympia
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Utilita Arena. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Utilita Arena
Don't be shy about reaching out to Utilita Arena directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Addison Restaurant Manager Olympia
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Utilita Arena and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Utilita Arena
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
