At a Glance
- Tasks: Manage ticketing operations and deliver exceptional customer service at iconic live events.
- Company: Join the legendary OVO Arena Wembley, a hub of live entertainment.
- Benefits: Enjoy 25 days annual leave, health cover, and a pension contribution.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of unforgettable moments and enhance your event management skills.
- Qualifications: Experience in ticketing or event operations with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
The Venue
Steeped in history and alive with energy, OVO Arena Wembley is one of the UK’s most iconic live entertainment venues. From its Olympic legacy to welcoming over one million fans a year, the 12,500‑capacity arena has hosted the biggest names in music and global events for generations; a legendary stage for unforgettable moments.
The Role
The Assistant Ticketing Manager will provide a dynamic customer focused ticketing retail service and assist the Head of Ticketing in managing and developing the ticketing operation for OVO Arena Wembley. NB – this role requires being able to work evenings/weekends/bank holidays as the diary dictates.
The Responsibilities
• Own the end-to-end ticketing journey, managing events from launch through to show day, ensuring accurate event set-up, inventory management and seamless coordination with promoters and ticketing partners.
• Maximise ticket sales and venue performance, optimising seating configurations, managing holds and allocations, advising on pricing structures, and identifying opportunities to drive revenue while maintaining an excellent customer experience.
• Lead Box Office operations on event days, delivering efficient, customer-focused service and overseeing ticketing activity across evenings, weekends and major live events.
• Build strong relationships with promoters and stakeholders, providing sales reporting, event reconciliations and expert ticketing support to ensure successful event delivery.
• Drive operational excellence, maintaining accurate ticketing systems, records and seating plans while continuously improving processes, collaborating across departments and supporting customer issue resolution.
What we're looking for
• Experienced in ticketing, box office or event operations, with a strong understanding of event set-up, ticket inventory management and live event delivery.
• Commercially minded and detail-oriented, with the ability to analyse sales performance, manage event configurations and identify opportunities to maximise revenue.
• An exceptional communicator, confident working with promoters, clients, customers and colleagues to build effective relationships and deliver outstanding service.
• Highly organised and adaptable, able to manage multiple priorities, meet tight deadlines and remain calm under pressure in a fast-paced live entertainment environment.
• A proactive team player and problem solver, committed to continuous improvement, health and safety compliance, and delivering exceptional customer experiences.
What can we offer?
• 25 Days Annual Leave – Work hard, rest well.
• Life Assurance – Peace of mind knowing your loved ones are protected.
• 5% Pension Contribution – Helping you prepare for a bright future.
• Healthshield Cover – Support with dental, physio, counselling and more for you and your children.
• Employee Assistance Programme – AXA Health support whenever you need it.
• Eye Care Support – Vouchers and contributions towards glasses.
• Cycle to Work Scheme – A greener, healthier commute.
• Employee Referral Scheme – Recommend great people and get rewarded.
Recruitment Process Outlined
• 1st Stage - Introductory Online Interview with Hiring Manager
• 2nd Stage - Face to Face Interview at the venue with Hiring Team
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Assistant Ticketing Manager in Wembley employer: Utilita Arena
At Legends Global, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture at the Utilita Arena Sheffield. As a Casual Food & Beverage Assistant, you'll enjoy flexible working hours that fit your lifestyle, competitive pay, and the chance to be part of exciting live events while developing valuable skills in the hospitality industry. Join our friendly team and experience a supportive environment where you can grow and make lasting connections.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Ticketing Manager in Wembley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Utilita Arena. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Utilita Arena
Don't be shy about reaching out to Utilita Arena directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Ticketing Manager in Wembley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Utilita Arena and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Utilita Arena
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
