Restaurant Manager Olympia

Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, a host of new bars & restaurants, world-class office space and over two acres of public realm.

The Addison is one of the flagship premium hospitality destinations within the £1bn Olympia London regeneration project, a landmark development transforming one of London’s most iconic event and entertainment districts. Designed to deliver a high-end guest experience, the venue combines contemporary luxury with exceptional functionality, creating a distinctive setting for corporate events, private functions, and hospitality experiences.

The Restaurant Manager will be a driving force behind the success of The Addison, delivering exceptional guest experiences in one of London’s most exciting new hospitality and live entertainment destinations. Leading from the floor, you will inspire a high-performing team, champion outstanding service, and combine operational excellence with commercial focus to establish The Addison as a must-visit food and beverage venue where guests return time and time again.

What we can offer:

• Discounted tickets to your favourite events.
• 25 days of annual leave plus bank holidays.
• Life Assurance policy.
• 5% pension contribution.
• HealthShield for unexpected medical costs.
• Employee Assistance Programme supporting mental wellbeing.
• Eye care vouchers and glasses contribution.
• Cycle to Work scheme.
• Referral rewards for bringing in great people.
• Free will writing service through mylastwill.com.
• Free mortgage advice.
• Northern Rail season ticket scheme.

Key Responsibilities:

• Lead the day-to-day operation of a high-volume premium restaurant, ensuring exceptional service delivery across all trading periods and hospitality experiences.
• Champion outstanding guest experiences, maintaining the highest standards of service, presentation, cleanliness, and proactively managing guest relationships and feedback.
• Lead, coach, and develop a high-performing front-of-house team, overseeing recruitment, training, performance, engagement, and effective workforce planning.
• Drive operational and commercial performance, maximising revenue through guest engagement and upselling while managing labour, stock, and cost controls.
• Support the successful delivery of events and business objectives, collaborating across departments to ensure flawless execution, strong guest satisfaction, and achievement of financial and operational targets.

We are looking for someone with:

• Proven restaurant or hospitality management experience, ideally within premium dining, membership, events, or high-volume environments.
• Passionate about delivering exceptional guest experiences, with strong relationship-building, communication, and interpersonal skills.
• Experienced people leader, with a track record of developing, motivating, and managing high-performing teams in fast-paced operations.
• Highly organised and commercially aware, with experience across multi‑daypart operations, hospitality systems, and the ability to manage competing priorities under pressure.
• Professional, proactive, and adaptable, with strong IT skills, a continuous improvement mindset, and flexibility to work evenings, weekends, and peak trading periods.

Recruitment Process Outlined:

• 1st Stage - Intro Call with HR Team
• 2nd Stage - Interview with Olympia F&B Team

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace: Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly.

This job description is intended as a guide to the main responsibilities of the role and is not exhaustive. Duties and responsibilities may vary according to the changing needs of the business.