Food & Beverage Floor Supervisor Venues · Utilita Arena Newcastle in Newcastle upon Tyne

The Venue

A defining landmark of the Northeast, Utilita Arena Newcastle has welcomed millions of fans since opening in 1995. Purpose-built for live entertainment, the arena hosts everything from global music icons to major sporting and business events. With a capacity of 11,000, it stands proudly alongside the region’s most iconic sights.

The Role

To assist with the smooth running of the F&B department, working closely with management to deliver a high standard operation. To adhere to all regulatory Health & Safety and Food Hygiene legislation, promoting best practice (HACCP). Organising workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity, customer service and providing constructive feedback and coaching.

The Responsibilities

• Assist with the smooth running of the F&B department during events, working closely with management to deliver a high standard operation.
• Motivates, guides, and mentors team members to exceed goals and creates a positive environment during shifts.
• Trains new team members in company standards, customer service, and job duties.
• Oversees work quality.
• Works with management to set and evaluate stock and overall goals.
• Ensuring compliance with all food hygiene and health and safety legislation and best practice (HACCP).
• Maintain comprehensive knowledge of company products and services, and offers technical support and information to team members.
• To ensure all available resources are used to their optimum to ensure a profitable operation.

What we're looking for

• Previous supervisory experience in customer service industry.
• Well presented.
• Excellent communication skills.
• Show ability to work under pressure.
• Demonstrate high standards of customer focus.
• HACCP experience desirable.

What's in it for you?

• Competitive Rate of Pay – Earn a strong hourly rate for your work.
• Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
• Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
• Sociable Workforce – Join a diverse and friendly team from across the city.
• Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

Successful candidates will be invited to the venue to meet the F&B Management team. Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.