Assistant Hospitality Manager

The Venue Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm.

About the Role: The Addison is one of the flagship premium hospitality destinations within the £1bn Olympia London regeneration project, a landmark development transforming one of London’s most iconic event and entertainment districts. Designed to deliver a high-end guest experience, the venue combines contemporary luxury with exceptional functionality, creating a distinctive setting for corporate events, private functions, and hospitality experiences.

What we can offer:

• Discounted tickets to your favourite events.
• 25 days of annual leave plus bank holidays.
• Life Assurance policy to protect your loved ones.
• 5% pension contribution.
• HealthShield covering unexpected medical costs.
• Employee Assistance Programme supporting mental wellbeing.
• Eye care vouchers and glasses contribution.
• Cycle to Work scheme.
• Referral rewards for bringing in great people.
• Free will writing service through mylastwill.com.
• Free mortgage advice.
• Northern Rail season ticket scheme for travel savings.

Key Responsibilities:

• Deliver outstanding hospitality operations, ensuring KPI, budget, service, and event targets are achieved.
• Lead seamless event delivery, managing resources, administration, billing, and operational standards.
• Develop high-performing teams through effective recruitment, coaching, training, and performance management.
• Collaborate across departments and partners to enhance guest experience, grow revenue, and optimise hospitality offerings.
• Drive continuous improvement and compliance through performance analysis, operational reviews, SOP development, and adherence to all H&S, food safety, and licensing requirements.

We are looking for someone with:

• Experience in a fast-paced hospitality, events, leisure, or entertainment environment.
• Self-motivated and resilient, with the ability to work independently, meet deadlines, and perform under pressure.
• Strong communication and decision-making skills, with a collaborative approach and positive team ethic.
• Proven people leadership experience, including coaching, training, and developing high-performing teams.
• Flexible and ambitious, with a strong understanding of H&S legislation, a desire to develop professionally, willingness to work unsociable hours, and a valid Personal Licence.

Recruitment Process Outlined:

• 1st Stage - Intro Call with HR Team
• 2nd Stage - Interview with F&B Director

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace: Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.