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- Tasks: Lead a team to deliver maintenance programmes and manage client communications.
- Company: Join a dynamic electrical maintenance company focused on excellence.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for growth.
- Why this job: Be part of a proactive team making a real impact in client satisfaction.
- Qualifications: Strong customer service skills and experience with digital tools required.
- Other info: Full-time role with core hours from 08:00 to 17:00.
The predicted salary is between 36000 - 60000 £ per year.
Program Delivery Lead
Hertford
Permanent, Full-Time (Core hours: 08:0017:00)
£42,000 per annum
Were seeking a proactive and people-focused Program Delivery Lead to join our Electrical Maintenance clients. The role is based near Hertford and comes with a salary of £42,000.
Responsibilities for Program Delivery Lead
- Leading the Administration team to ensure the successful delivery ofreactivemaintenance and PPM (Planned Preventive Maintenance) programs
- Attend weekly client meetings alongside the Maintenance Manager
- Serve as the primary contact for client queries and internal communications
- Manage and develop the Administration team, fostering a high-performance culture
- Coordinate internal responses to client issues, ensuring resolution
- Lead the complaints process from start to finish
- Monitor adherence to policies around resident access and appointment booking
- Contribute insights to monthly board reports
- Maintain accurate compliance data and Power BI dashboards
- Follow company policies and complete relevant training
- Participate in investigations and disciplinary processes as needed
Requirements for Program Delivery Lead
- Strong client relationship and customer service skills
- Passion for leadership and team development
- Comfortable with digital tools and platforms
- Skilled in data analysis and reporting (Excel, Power BI, etc.)
- Excellent communication and stakeholder management abilities
- Organised, detail-oriented, and methodical
- Collaborative and solution-focused mindset
If you are interested in this role, wish to apply, would like more information or have any questions then please send us a copy of your CV.
Ross Utilise Recruitment
Program Delivery Lead in Hertford employer: Utilise Recruitment
Contact Detail:
Utilise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Delivery Lead in Hertford
✨Tip Number 1
Familiarise yourself with the specific maintenance programs and client management strategies used in the electrical maintenance sector. This knowledge will help you speak confidently about how you can lead the Administration team effectively.
✨Tip Number 2
Network with professionals in the electrical maintenance field, especially those who have experience in program delivery. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully developed teams in the past. Be ready with examples that showcase your ability to foster a high-performance culture.
✨Tip Number 4
Brush up on your data analysis skills, particularly with Excel and Power BI. Being able to demonstrate your proficiency in these tools during discussions will set you apart as a candidate who can manage compliance data effectively.
We think you need these skills to ace Program Delivery Lead in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Program Delivery Lead role. Emphasise your leadership experience, client relationship management, and familiarity with digital tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leadership and team development. Mention specific examples of how you've successfully managed teams or resolved client issues in the past.
Highlight Data Skills: Since the role requires data analysis and reporting skills, be sure to mention your proficiency in tools like Excel and Power BI. Provide examples of how you've used these tools to drive results in previous roles.
Showcase Communication Skills: Given the importance of communication in this role, include examples of how you've effectively communicated with clients and stakeholders. This could be through managing client queries or contributing to reports.
How to prepare for a job interview at Utilise Recruitment
✨Showcase Your Leadership Skills
As a Program Delivery Lead, you'll be expected to lead a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to foster a high-performance culture.
✨Demonstrate Client Relationship Management
Since the role involves being the primary contact for client queries, it's crucial to showcase your client relationship skills. Prepare examples of how you've effectively handled client issues or improved client satisfaction in previous roles.
✨Familiarise Yourself with Digital Tools
The job requires comfort with digital tools and platforms, especially for data analysis and reporting. Brush up on your knowledge of Excel and Power BI, and be ready to discuss how you've used these tools to drive results in your previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and stakeholder management skills. Think of situations where you had to coordinate responses to client issues or lead a complaints process, and be ready to explain your approach and the outcomes.
