At a Glance
- Tasks: Lead and evolve operational and technical service functions in a fast-growing tech organisation.
- Company: Join a dynamic, technology-led company with a focus on growth and innovation.
- Benefits: Competitive salary, bonus potential, remote work, and a comprehensive benefits package.
- Other info: Opportunity for significant career advancement in a supportive environment.
- Why this job: Play a key role in scaling a business and driving operational excellence.
- Qualifications: Proven senior leadership experience in service delivery or operations.
Location: Remote, with regular travel to client sites and field teams
Salary: £75,000 – £85,000
Bonus: Up to 30% based on personal and team performance
Remote working with regular travel
Senior leadership opportunity within a growing organisation
Competitive benefits package
Opportunity to play a key role in a scaling business
We are recruiting on behalf of a fast-growing, technology-led organisation seeking an experienced Head of Operations & Service Delivery to lead and evolve its operational and technical service functions.
This is a senior leadership position responsible for driving performance, service quality and operational excellence across a multi-site environment. You will lead service delivery and technical operations teams, ensuring high standards, strong client outcomes and scalable processes. Key focus areas include improving service responsiveness, delivering complex technical projects, and embedding a culture of continuous improvement. You will also play a key role in client engagement, supplier management and supporting business growth initiatives.
Key Responsibilities:
- Lead and develop high-performing service delivery and technical operations teams
- Drive operational performance, resilience and service quality
- Deliver continuous improvement programmes to enhance productivity and customer satisfaction
- Oversee complex, multi-site technical installations and projects
- Act as a senior escalation point for key clients
- Manage supplier performance and strategic relationships
- Implement robust KPIs, governance frameworks and reporting
About You:
- Proven senior leadership experience in service delivery or operations
- Strong track record managing large, multi-disciplinary teams across multiple locations
- Experience delivering complex technical or operational projects
- Skilled in driving performance, process improvement and organisational change
- Commercially aware, with the ability to engage clients and stakeholders at senior level
If you are interested in this Head of Operations & Service Delivery Vacancy, have any questions or wish to apply then please send us a copy of your CV.
Head of Operations & Service Delivery employer: Utilise Recruitment
Join a dynamic and fast-growing technology-led organisation that values innovation and excellence in service delivery. As the Head of Operations & Service Delivery, you will benefit from a competitive salary and bonus structure, alongside a supportive remote working environment that encourages professional growth and development. With a focus on continuous improvement and client engagement, this role offers a unique opportunity to make a significant impact within a scaling business while enjoying a collaborative and high-performing work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations & Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Head of Operations & Service Delivery role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operations, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in driving their service delivery forward.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams, improved processes, and delivered results. This is your chance to shine and demonstrate that you’re the perfect fit for a senior leadership position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Operations & Service Delivery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Operations & Service Delivery. Highlight your experience in leading teams and managing complex projects, as this is what we’re really looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve driven performance and improved service quality in previous roles.
Keep It Professional Yet Personal:While we want a polished application, don’t be afraid to let your personality shine through. We’re looking for someone who can engage clients and stakeholders, so a touch of authenticity can go a long way!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Utilise Recruitment
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the company's operational structure and service delivery processes. Research their recent projects and any challenges they might be facing. This will help you demonstrate your knowledge and show how you can contribute to improving their operations.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Highlight your experience in managing multi-disciplinary teams and driving performance improvements. Be ready to discuss how you foster a culture of continuous improvement and how you handle challenges in a leadership role.
✨Engage with Client-Centric Strategies
Since client engagement is key for this role, think about how you've previously managed client relationships and improved service quality. Prepare to share strategies you've implemented that enhanced customer satisfaction and how you’ve dealt with escalations effectively.
✨Be Ready for Technical Discussions
Given the technical nature of the role, brush up on relevant technical knowledge and be prepared to discuss complex projects you've overseen. Show your understanding of KPIs and governance frameworks, and how you’ve used them to drive operational excellence in previous positions.
