At a Glance
- Tasks: Lead a dynamic team in managing M&E services across a major residential portfolio.
- Company: Join a leading building services provider with a strong focus on compliance and operational excellence.
- Benefits: Enjoy a competitive salary, car allowance, bonus, and 25 days holiday plus bank holidays.
- Other info: Collaborative environment with ongoing professional development and leadership support.
- Why this job: Make a real impact in a senior leadership role with significant influence and growth opportunities.
- Qualifications: Proven experience in M&E contract management and strong commercial acumen required.
The predicted salary is between 70000 - 85000 £ per year.
A leading building services and compliance provider is seeking an experienced Operations Manager to take full ownership of a major long-term M&E programme spanning fire safety, security & communications, and electrical building services across a large residential portfolio in London and the Home Counties. This is a senior leadership position with full operational, commercial and compliance accountability.
You will lead a multi-disciplinary team of Contract Managers, Supervisors, Engineers and Administrators, ensuring exceptional service delivery, statutory compliance and strong financial performance across a flagship contract. If you excel in regulated environments, enjoy building high-performing teams and thrive on delivering operational excellence at scale, this role offers a rare opportunity to make a significant impact.
The Operations Manager Role:
- Lead end-to-end operational, commercial and compliance delivery across a major M&E services programme.
- Oversee mobilisation and governance of a long-term partnership contract, including systems integration and community investment planning.
- Manage and develop Contract Managers, Supervisors, Engineers and support staff, fostering a high-performance, values-driven culture.
- Own the full P&L: budgeting, forecasting, GP% management, WIP-to-cash conversion and subcontractor oversight.
- Ensure 100% statutory compliance across fire safety, security, electrical and building services.
- Act as Principal Contractor under CDM 2015, including RAMS approval, CPPs and incident reporting.
- Govern subcontractors through pre-qualification, back-to-back obligations, audits and performance reviews.
- Provide monthly reporting to senior leadership, covering KPIs, SLAs, financials, risks and pipeline.
- Drive resident satisfaction, complaint resolution and first-time-fix performance.
- Oversee project governance including tender review, pricing assurance, programme management and final accounts.
- Collaborate with the wider Operations leadership team to share best practice and ensure a consistent operating model.
- Identify continuous improvement and additional revenue opportunities throughout the contract lifecycle.
Essential Requirements for Operations Manager:
- Proven multi-disciplinary M&E contract management experience across fire safety, security and electrical compliance.
- Experience working with local authorities, housing associations, or other regulated public-sector estates.
- Strong commercial acumen with P&L ownership of portfolios around £5m+.
- A track record of delivering KPI/SLA performance, compliance and operational excellence.
Desirables for Operations Manager:
- Knowledge of SFG20, BS 7671, BS 5839, BS 5266, Fire Safety Order 2005, CDM 2015 and the Building Safety Act.
- SMSTS, IOSH Managing Safely or NEBOSH certification.
- HNC/HND or degree in Building Services, Electrical Engineering or similar.
- Experience mobilising long-term contracts, including TUPE and IT/API integration.
- Familiarity with alliance-based or open-book contract models.
Apply to the Operations Manager role with your latest CV, then keep an eye out for my Call/SMS/Email. I will be in touch with you shortly after you apply, so I can submit your application and answer any questions you have.
Operations Manager in Enfield employer: Utilise Recruitment
As a leading building services and compliance provider, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. With a strong focus on operational excellence and a commitment to statutory compliance, our Operations Manager role offers the chance to lead a high-performing team while enjoying competitive benefits such as a generous holiday allowance, pension scheme, and ongoing professional development opportunities. Join us in London and the Home Counties, where your leadership will have a real impact on our flagship contracts and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience in M&E services. This will help you showcase how you can lead their teams to operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to discuss your P&L management experience and how you've driven compliance and performance in past roles. Highlight specific achievements that demonstrate your ability to lead high-performing teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your inbox for updates from us – we’re here to help you every step of the way!
We think you need these skills to ace Operations Manager in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in M&E services, compliance, and team leadership. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've delivered operational excellence and improved performance in previous roles. This helps us see the impact you can make.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon and ensure your points are easy to understand. We appreciate straightforward communication, especially in a senior leadership role like this one.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It streamlines the process for us and ensures your application is received directly. Don’t miss out on this opportunity!
How to prepare for a job interview at Utilise Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of M&E services, especially around fire safety and compliance. Brush up on relevant regulations like CDM 2015 and the Building Safety Act, as these will likely come up during your chat.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing multi-disciplinary teams. Think about times when you’ve fostered a high-performance culture or resolved conflicts within your team—these stories will resonate well with interviewers.
✨Understand the Financials
Since this role involves P&L ownership, be ready to discuss your experience with budgeting and financial management. Bring specific examples of how you’ve successfully managed portfolios and improved financial performance in past roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to operational excellence and compliance. This shows your genuine interest in the role and helps you gauge if the company’s values align with yours.
