Senior Customer & CRM Analyst (Marketing)

Senior Customer & CRM Analyst (Marketing)

Join to apply for the Senior Customer & CRM Analyst (Marketing) role at Uswitch.

Description

Hybrid: Tuesdays and Thursdays in our London office.

At Uswitch, our goal is to be the UK’s favourite way to choose and manage home‑life essentials – from broadband and mobiles to energy and insurance. As we continue to grow, we are looking for talented individuals who share our passion for making a positive impact on people’s lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you.

Department

Data & Analytics

Location

London

The Role

As a Senior Customer & CRM Analyst, your input will be crucial in driving decision‑making. We strive to simplify complex consumer marketplaces, improving the lives of our customers. We give millions of people the information required to save thousands of pounds per year by helping them make more informed decisions about utility bills and finance products at the right time.

We Answer Questions Like

• How do we most effectively let customers know when they could be switching to a better deal?
• How can we deepen our understanding of our customers to improve their experience with our marketing?
• How do we identify and prioritise what currently matters most to each segment of our customer base?

What You’ll Be Working On

• Deepen our understanding of CRM programmes and, in partnership with the wider marketing and analytics team, optimise the customer journey.
• Collaborate with and influence the relevant marketing team members to make more informed data‑guided decisions.
• Monitor, report and diagnose trends in KPIs, automating wherever possible, and proactively finding risks and opportunities.
• Develop analytical tools and models to improve our analytical capabilities.

What We\’re Looking For

• Proficiency in SQL is essential; we also use Python for automation, modelling and experimentation and will help you grow if you’re not yet an expert.
• As a Senior Analyst, you have experience in a CRM or customer‑focused analytical role.
• Strong communication skills – scoping projects, disseminating results and instilling confidence in your work with key stakeholders.
• Experience using analytical and BI tooling such as Tableau (Git, dbt – nice to have).
• Experience building complex operational & financial models, synthesising recommendations and presenting to senior executives.
• Strong prioritisation and urgency – understanding that not every task is urgent, but every day is.

Our Commitment To You

We are dedicated to developing inclusive, user‑friendly products and services that deliver positive outcomes for all of our customers. To achieve this, our teams must reflect the diverse range of people in our community. We embrace our differences and hold ourselves accountable to being open and inclusive teammates and wider community members.

What We Offer

• 10% discretionary yearly bonus and yearly pay reviews (based on performance).
• A hybrid working approach with 2 in‑office days per week and up to 22 working days per year “work from anywhere”.
• Employer matching pension contributions up to 7.5%.
• One‑off £300 “Work from Home” budget.
• Excellent maternity, paternity, shared parental and adoption leave policy.
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year.
• Private medical cover, critical illness cover, dental plans and employee assistance programme.
• Free gym access.
• Employee discounts programme.
• A healthy learning and training budget.
• Electric vehicle and cycle‑to‑work schemes.
• Regular events – team socials to company‑wide events with external speakers.
• We use Metaview during interviews for note‑taking; this records and transcribes discussions so interviewers can focus on conversation. It has no bearing on the assessment and you can opt out at any time.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

Technology, Information and Internet