Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead CRM strategies to enhance customer engagement and retention across various platforms.
- Company: Join Uswitch, the go-to platform for managing home essentials in the UK.
- Benefits: Enjoy a hybrid work model, competitive salary, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Experience in CRM strategies and data-driven decision-making is essential.
- Other info: Be part of a diverse team committed to positive change and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
CRM Manager (Energy, Broadband & Mobile) – Hybrid: 2 days per week in our London Bridge office. At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. We are looking for talented individuals who share our passion for making a positive impact on people's lives and transforming how consumers navigate their household services.
Department: Marketing
Location: London
What You’ll Be Doing
- Building and implementing CRM acquisition, in-life and retention programmes across multiple customer touch points to deliver value for customers and the business.
- Championing the continuous improvement of CRM, through application of our tools and data.
- Setting and measuring KPIs, and using them to drive positive results and behaviours. You’ll work closely with our CRM Analysts to ensure we’re able to track and report on the metrics that matter.
- Testing and optimisation; consistently looking for opportunities to test and learn. Applying actionable insights from individual tests to scalable campaign/programme strategy, driving incremental campaign effectiveness improvements.
- Measuring and reporting on performance across multiple campaigns and CRM programmes on a weekly and monthly basis, including how we’re pacing vs forecast.
You’ll be great at
- Owning and delivering multi-channel customer contact/CRM strategies, ideally involving mobile app, push, and email.
- Using Customer Engagement Platform (Braze) and Customer Data Platform (HighTouch), to create, send and report on multi-channel customer communications.
- Using data and technology to deliver relevant, targeted and personalised experiences for customers across CRM and digital marketing.
- Management and use of customer segmentation for CRM and digital marketing activity.
- Working with customer and performance data, and using that data to understand and communicate key performance drivers, size opportunities, support decision-making and inform strategy.
Our Commitment To You
At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
What We Offer
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance).
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”.
- Employer matching pension contributions up to 7.5%.
- A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home.
- Excellent maternity, paternity, shared parental and adoption leave policy.
- 25 days holiday (increasing to 30 days) + 2 days “My Time” per year.
- Private medical cover, critical illness cover, dental plans and employee assistance programme.
- Employee discounts programme.
- A healthy learning and training budget.
- Electric vehicle and cycle to work schemes.
- Free in-office gym, accessible 7 days a week.
- Free breakfast in the office daily.
- You’ll be equipped with great technology (choice of Mac or Windows).
- Free access to the Calm and Peppy app for physical and mental health.
- Regular events to help our colleagues stay connected.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
CRM Manager in City of London employer: Uswitch
Contact Detail:
Uswitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at Uswitch.
We think you need these skills to ace CRM Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with customer engagement platforms and data-driven strategies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for transforming customer experiences and how your skills align with our mission at Uswitch. Let us know why you're excited about this opportunity!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements and metrics. We love numbers! Show us how you've driven results in previous CRM campaigns and what impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Uswitch
✨Know Your CRM Tools
Familiarise yourself with the Customer Engagement Platform (Braze) and Customer Data Platform (HighTouch). Be ready to discuss how you've used these tools in past roles to create effective multi-channel strategies.
✨Showcase Your Data Skills
Prepare examples of how you've used data to drive decisions in your previous roles. Highlight specific KPIs you've set and how you measured success, as this will resonate well with the team at Uswitch.
✨Emphasise Continuous Improvement
Be ready to talk about your approach to testing and optimisation. Share instances where you've applied insights from tests to improve campaign effectiveness, showing that you're proactive in seeking out opportunities for growth.
✨Align with Their Values
Research Uswitch's commitment to inclusivity and positive impact. During the interview, express how your personal values align with theirs, and share any relevant experiences that demonstrate your dedication to making a difference.
