At a Glance
- Tasks: Build trust with clients, manage accounts, and identify growth opportunities.
- Company: Join ustwo, a dynamic digital consultancy with a global reach.
- Benefits: Competitive day rate, hybrid work model, and collaborative environment.
- Other info: Freelance role with excellent networking and career development opportunities.
- Why this job: Make an impact by shaping client relationships and driving strategic initiatives.
- Qualifications: Experience in client services, strong communication skills, and commercial acumen.
The predicted salary is between 60000 - 70000 £ per year.
ustwo is looking for an experienced Principal-level Client Partner to provide short-term cover across a portfolio of established client relationships. This role is ideal for someone who can quickly build trust with senior stakeholders, maintain momentum across active engagements, identify growth opportunities, and ensure continuity for clients and internal teams. You'll be responsible for maintaining account health, supporting active commercial conversations, and ensuring clients continue to experience ustwo as a trusted strategic partner. As part of our global Client Partner community, you'll work closely with colleagues across regions to support opportunities, share knowledge, and ensure a seamless client experience.
About you
- Significant experience in client services, account management, business development, or digital consultancy, with a proven track record of managing and growing strategic client relationships.
- Strong commercial acumen, including experience managing account performance, revenue forecasting, and opportunity development.
- Comfortable stepping into established client environments and quickly building credibility with senior stakeholders.
- Experienced in shaping opportunities within complex and evolving contexts.
- Skilled communicator, facilitator, and negotiator with excellent stakeholder management capabilities.
- Experience working with organisations building digital products, services, or technology-led experiences.
- Familiarity with commercial performance and pipeline management tools such as Pipedrive and CRC reporting.
- Experience working within or alongside industries such as Healthcare, Finance, Energy, Education, or Media.
- Able to work independently, prioritise effectively, and deliver impact within a short-term engagement.
- Able to rapidly understand client contexts, build relationships quickly, and deliver impact with minimal onboarding.
Key responsibilities
- Maintain and strengthen relationships across a portfolio of key client accounts, ensuring engagements remain built on trust, transparency, and measurable value.
- Act as a senior point of contact for clients, providing strategic guidance and responsive partnership throughout the engagement.
- Identify and progress opportunities to extend existing engagements or shape future work aligned with client needs and ustwo's capabilities.
- Partner with Delivery, Strategy, Technology, Product, and Design leads to support ongoing work and develop commercially viable proposals where appropriate.
- Monitor account health, commercial performance, and forecasting, ensuring risks and opportunities are identified and managed proactively.
- Support active business development conversations, helping qualify, shape, and progress opportunities.
- Navigate complex stakeholder environments and facilitate alignment between client priorities and delivery teams.
- Contribute to account planning activities and ensure clear documentation, handovers, and continuity across client engagements.
- Collaborate closely with the global Client Partner team to ensure consistency of approach and effective knowledge sharing across regions.
Job information
This is a hybrid role based out of our London studio, with the expectation that you'll spend 2 days per week working in person. We're looking for someone who can regularly work from our studio and is available to meet clients and collaborate with colleagues in person when required.
Contract details
- Freelance / Independent Contractor engagement.
- Start date: ASAP
- Duration: 10-12 weeks.
- Based in London, with a hybrid working arrangement.
- Expected availability: Full-time, 5 days per week.
- Competitive day rate dependent on experience, sector expertise, and availability.
Freelance Client Partner employer: Ustwo Fampany Limited
At ustwo, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Freelance Client Partner based in our vibrant London studio, you'll benefit from a collaborative environment that encourages professional growth and innovation, while enjoying the flexibility of hybrid working. With a focus on building strong client relationships and delivering impactful solutions, ustwo offers a unique opportunity to engage with diverse industries and contribute to meaningful projects.
