At a Glance
- Tasks: Provide top-notch VIP support and resolve incidents for high-profile clients.
- Company: Join a leading tech firm in London with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work with cutting-edge trading applications.
- Why this job: Be the go-to expert for VIP clients and make a real difference in their experience.
- Qualifications: Bachelor's degree in IT and experience in service desk support required.
The predicted salary is between 50000 - 65000 £ per year.
VIP Service Desk Support-White Glove-Trading Applications-Market data tools-Azure-Active Directory
UST are currently recruiting for highly skilled and customer-focused VIP Service Desk Specialist to support one of our flagship clients.
- Permanent
- Location London
About The Role
The ideal candidate will provide exceptional VIP/ support, ensure seamless resolution of incidents and service requests while maintain high user satisfaction.
The role requires strong technical expertise, excellent communication skills, and a commitment to delivering a white-glove service experience.
Key Responsibilities
- Provide 24×7 Vip White-Glove service desk support via telephone, email, instant messaging (Cisco Webex), and walk-up requests.
- Take end-to-end ownership of incidents and service requests, ensuring timely resolution.
- Manage known incident resolution and known error management.
- Fulfill standard service requests efficiently and accurately.
- Coordinate with other teams and third-party vendors for escalations and issue resolution.
- Record and report Service Level Agreement (SLA) and Key Performance Indicator (KPI) metrics.
- Measure and report user satisfaction through transactional and relationship surveys.
- User Satisfaction Measurement
- Conduct transactional satisfaction surveys after every ticket closure
- Follow up on all negative feedback within one business day.
- Administer monthly digital workplace experience surveys to assess overall IT service quality and identify improvement opportunities.
Qualifications And Skills
- Education: Bachelor’s degree in computer science, Information Technology, or equivalent.
- Experience: Proven experience in service desk support, preferably in managed digital workplace environments.
- Technical Skills
- Proficiency in remote desktop support, troubleshooting, and resolution.
- Familiarity with IT Service Management (ITSM) platforms and tools.
- Knowledge of Saa S and Paa S environments, including Microsoft 365, Cisco Webex, Zoom, and other digital workplace tools.
- Experience with Microsoft Azure Active Directory and mobile device management (MDM) for Apple i OS devices.
- Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.
Certifications: Relevant IT certifications (e. g., ITIL, Microsoft Certified Professional) are highly desirable.
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VIP Service Desk Support (Lead I - IT Asset Management) employer: UST
As a Principal Data Engineer at our company, you will thrive in a dynamic and innovative work culture that prioritises technical excellence and continuous learning. With opportunities for mentorship and collaboration across diverse teams, you will play a pivotal role in shaping the future of our cloud-scale data platform while enjoying the flexibility of a hybrid work environment in Nottingham or London. We are committed to fostering your professional growth and providing a supportive atmosphere where your contributions directly impact our success.
