At a Glance
- Tasks: Provide top-notch IT support to VIP users, ensuring seamless incident resolution.
- Company: Join a leading tech firm focused on exceptional service and user experience.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on user satisfaction and career advancement.
- Why this job: Be the go-to tech expert for VIPs and make a real difference in their digital experience.
- Qualifications: Strong technical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
UST is looking for an accomplished VIP Service Desk Specialist to deliver white‑glove support services across a portfolio of managed service projects. The role plays a key part in enabling an exceptional digital experience for senior stakeholders through highly responsive, personalised, and discreet executive support.
The successful candidate will provide premium first-line IT support to VIP users, delivering seamless incident resolution and service request management while maintaining the highest levels of service excellence and user satisfaction. This position demands strong technical capability, exceptional communication skills, and a service mindset aligned with a white‑glove support model. You will act as a trusted technology partner to the business, ensuring stability, responsiveness, and discretion in a fast‑paced environment where uptime and accuracy are paramount.
Key Responsibilities:- Deliver 24×7 onsite VIP white‑glove support
- Take end‑to‑end ownership of incidents and service requests, ensuring timely resolution and proactive communication
- Manage incident resolution, including known errors and recurring issues, in line with ITSM best practices
- Fulfil standard service requests with precision, efficiency, and attention to detail
- Coordinate with internal resolver groups and third‑party vendors to drive effective escalation and resolution
- Track, record, and report against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Actively measure and enhance user satisfaction through continuous feedback mechanisms
VIP Service Desk Specialist employer: UST
UST is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Located in London, the role of VIP Service Desk Specialist provides unique opportunities to engage with senior stakeholders while delivering top-tier support, ensuring a rewarding experience in a fast-paced environment. With a commitment to service excellence and a focus on employee well-being, UST fosters a supportive atmosphere that empowers individuals to excel in their careers.
