Transition Manager

Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking an experienced Manager – Business Process Management – a Subject Matter Expert (SME) to facilitate the transfer of projects from our UK operations to our India-based team.

The ideal candidate will have a strong background in financial services, exceptional knowledge of operations, and a proven track record of managing work transitions.

The Opportunity:

• Lead the transition of projects from the UK to India, ensuring a smooth and efficient process.
• Develop and implement transition plans, including timelines, resource allocation, and risk management.
• Collaborate with UK and India teams to understand and document existing processes.
• Train and mentor, the India-based team on new processes and best practices.
• Monitor the progress of the transition and address any issues or challenges that arise.
• Ensure compliance with regulatory requirements and internal policies during the transition.
• Communicate effectively with stakeholders to provide updates and gather feedback.
• Identify opportunities for process improvements and implement changes to enhance efficiency and service quality.
• Leverage experience in asset/wealth management operations to ensure best practices are followed.
• Manage relationships with key stakeholders, ensuring their needs and expectations are met.
• Coordinate with project managers to align transition activities with overall project goals.
• Conduct risk assessments and develop mitigation strategies for potential transition issues.
• Ensure seamless knowledge transfer and documentation of processes during the transition phase.
• Oversee service take-on activities, ensuring new services are integrated smoothly into existing operations.
• Provide expertise in managing service take-ons, including planning, execution, and post-implementation support.

What you need:

• 10+ years of experience in financial services, with a focus on operations.
• Proven track record of managing work transitions or similar projects.
• Strong knowledge of the financial services industry and relevant domain expertise.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Proactive mindset, able to manage uncertainty and anticipate problems.
• Bachelor’s degree in business administration, Finance, or a related field; Master's preferred.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.
• Proficiency in using Excel or similar tools.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.