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- Tasks: Lead critical platform support, manage incidents, and ensure system reliability for a Java-based platform.
- Company: Join UST, a dynamic IT services company focused on innovation and collaboration.
- Benefits: Enjoy a hybrid working model and opportunities for professional growth.
- Why this job: Be part of a collaborative team tackling complex challenges in a fast-paced environment.
- Qualifications: 10+ years of experience in production support, with strong skills in Java, Linux, and incident management.
- Other info: Immediate start available; perfect for those who thrive under pressure.
The predicted salary is between 48000 - 84000 £ per year.
Principal Support Engineer with Java,Linux (Lead II – Software Engineering)
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Principal Support Engineer with Java,Linux (Lead II – Software Engineering)
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About The Role
We are looking for an experienced Principal Support Engineer, with minimum 10 + years of relevant experience to take full ownership of critical client-facing platform support, ensuring system reliability and availability. In this role, you will manage high-severity incidents, coordinate cross-functional teams for software releases, and maintain a flagship Java-based platform with a large user base. The ideal candidate thrives in complex, multi-team environments and excels at collaboration and troubleshooting.
Role Description
Job Title : Principal Support Engineer
Location: London- Hybrid working model
Permanent role| Immediate
Job Title : Principal Support Engineer
Location: London- Hybrid working model
Permanent role| Immediate
About The Role
We are looking for an experienced Principal Support Engineer, with minimum 10 + years of relevant experience to take full ownership of critical client-facing platform support, ensuring system reliability and availability. In this role, you will manage high-severity incidents, coordinate cross-functional teams for software releases, and maintain a flagship Java-based platform with a large user base. The ideal candidate thrives in complex, multi-team environments and excels at collaboration and troubleshooting.
Key Responsibilities
- Own and manage support incident tickets, software patch releases, and overall system availability for a client-facing platform with 20,000 users.
- Support a flagship Java 8 platform running on Tomcat, maintaining its performance and stability.
- Triage and prioritize incoming support incidents to ensure timely resolution.
- Communicate progress and resolution updates clearly to all stakeholders.
- Lead root cause analysis and document findings to prevent recurrence.
- Coordinate release activities across infrastructure, information security, and development teams for critical platform updates.
- Participate in weekend or out-of-hours production deployments, with the majority of work during normal office hours.
- Manage User Acceptance Testing (UAT) sign-offs and readiness assessments for production go-lives.
Skills & Experience
- Proven experience supporting production systems with 100+ users.
- Demonstrated success in bringing together multiple teams (infrastructure, architecture, info security) to build strong collaborative relationships.
- Experience managing and upgrading legacy systems running on Linux/Unix and Windows servers.
- Proficient in Linux OS commands for troubleshooting.
- Skilled in managing support incidents using ticketing systems such as ServiceNow or Jira.
- Strong experience maintaining production applications using Java and Tomcat, including JAR package management.
- High-level understanding of Java web applications, network security, and routing for troubleshooting purposes.
- Experience running CI/CD pipelines and automated deployments.
Optional: DevOps experience improving build and deployment pipelines.
Optional: Familiarity with Azure Log Analytics.
If interested please apply with your updated CV for an immediate discussion
#UST
Skills
Java,Linux,service now
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
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Principal Support Engineer with Java,Linux (Lead II - Software Engineering) employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Support Engineer with Java,Linux (Lead II - Software Engineering)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Java, Linux, and Tomcat. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your experience in managing high-severity incidents and coordinating cross-functional teams. Prepare examples of past situations where you successfully resolved critical issues, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Network with current or former employees of UST on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with CI/CD pipelines and automated deployments. Given the emphasis on maintaining a flagship platform, demonstrating your knowledge in these areas will set you apart from other candidates.
We think you need these skills to ace Principal Support Engineer with Java,Linux (Lead II - Software Engineering)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java, Linux, and incident management. Use specific examples from your past roles that demonstrate your ability to manage high-severity incidents and coordinate cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting client-facing platforms and your experience in maintaining system reliability. Mention your familiarity with ticketing systems like ServiceNow or Jira, and how you’ve successfully collaborated with multiple teams.
Showcase Relevant Skills: Clearly list your technical skills relevant to the role, such as your proficiency in Java and Tomcat, as well as your experience with CI/CD pipelines. Highlight any optional skills like DevOps experience or familiarity with Azure Log Analytics.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Check for any spelling or grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail.
How to prepare for a job interview at UST
✨Showcase Your Technical Expertise
As a Principal Support Engineer, you'll need to demonstrate your deep understanding of Java and Linux. Be prepared to discuss specific projects where you've successfully managed production systems, highlighting your experience with Tomcat and troubleshooting techniques.
✨Emphasise Collaboration Skills
This role requires working across multiple teams. Share examples of how you've effectively collaborated with infrastructure, architecture, and security teams in the past. Highlight any successful outcomes from these collaborations to show your ability to bring teams together.
✨Prepare for Incident Management Scenarios
Expect questions about how you handle high-severity incidents. Prepare to discuss your approach to triaging support tickets, communicating with stakeholders, and leading root cause analyses. Real-life examples will help illustrate your problem-solving skills.
✨Familiarise Yourself with CI/CD Practices
Since the role may involve running CI/CD pipelines, brush up on your knowledge of automated deployments. Be ready to discuss any relevant experience you have with improving build and deployment processes, as well as any tools you've used in this area.
