Practice Lead (UK/Europe) - Microsoft Dynamics 365 F & O

Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com. You Are: A visionary Microsoft Dynamics 365 F & O Practice Lead (UK/EU) with deep expertise in Microsoft Dynamics 365 and a passion for driving digital transformation. You thrive in fast-paced environments, inspire high-performing teams, and deliver exceptional value to clients. You’re ready to take ownership of a growing practice and shape the future of ERP solutions across the UK and EU. This role focusses mainly on F & O as well as SCM. The Opportunity : Go-to-Market & Alliance Collaboration Partner with Microsoft and internal teams to co-create differentiated offerings and GTM strategies. Lead pre-sales efforts including proposals, RFPs, and client presentations. Build strong relationships with Microsoft field teams and ecosystem partners to drive joint success. Champion consultative selling and solution innovation to solve complex business challenges. Practice & Delivery Leadership Define and execute the vision for the Dynamics 365 ERP & CRM practice in alignment with UST’s strategic goals. Offer technical leadership to existing and new engagements Ensure successful delivery of enterprise-grade Dynamics 365 F & O, SCM, CRM, and Power Platform engagements. Oversee project delivery, resource planning, and quality assurance to ensure client satisfaction and delivery excellence. Develop reusable assets, frameworks, and IP to accelerate client value. P&L and Operational Management Own the regional P&L—drive revenue growth, profitability, and operational efficiency. Collaborate with Sales and Alliances to forecast revenue and build a strong pipeline. Identify growth levers and manage risk across the portfolio. Client Engagement & Executive Sponsorship Serve as executive sponsor for key accounts, ensuring strategic alignment and long-term success. Support client transformation journeys through strategic planning and stakeholder engagement. Resolve escalations with a client-first mindset and a focus on outcomes. Talent & Capability Development Build, mentor, and lead a high-performing team of consultants, architects, and engagement managers. Foster a culture of innovation, collaboration, and continuous learning. Define competency models and career paths to support team growth and certification goals. Thought Leadership & Market Presence Represent UST as a thought leader in Microsoft Dynamics 365 ERP and CRM transformation. Drive market presence through whitepapers, webinars, events, and strategic content. Stay ahead of industry trends and Microsoft product evolution to shape the practice roadmap. What you need: 12–18 years in IT, with 9+ years in Microsoft Dynamics 365 ERP Solutioning with a focus on leading a practice in your current role. Deep expertise in Microsoft Dynamics 365 ERP/CRM (Sales, Service, Finance, Supply Chain, Commerce, Project Operations, and Power Platform applications). Proven success in pre-sales, solution architecture, and large-scale implementations. Experience working with clients in the UK/EU is essential. Strong leadership, communication, and stakeholder management skills. Demonstrated ability to manage P&L and lead cross-functional teams. Bonus points if: Microsoft Dynamics 365 certifications: Dynamics 365: Finance and Operations Apps Solution Architect Expert and/or Power Platform Solution Architect Expert and Dynamics 365 F&SCM or CRM intermediate product specific (Functional/Developer) certifications (highly preferred) Bilingual skills (English/Spanish/German/Dutch) Microsoft Valuable Professional (MVP) credentials What we believe : We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it\’s those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the centre of everything we do. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity: Through business, we will better the lives of those less fortunate than ourselves. Integrity: We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.