Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic back-office finance team to ensure top-notch service and compliance.
- Company: Join a leading financial services firm with a focus on excellence and teamwork.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a regulated environment while developing your leadership skills.
- Qualifications: Experience in back-office finance operations and strong people management skills.
- Other info: Immediate start available; thrive in a fast-paced, supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Role Description
Team Lead – Back Office Operations
Department: Back Office Operations - Finance
Reporting To: Operations Manager
Location: Nottingham (NG1)
Working pattern: Hybrid – 3 days per week in the office
Availability: Immediate joiners only (15 days or less notice)
Eligibility: Must have the right to work in the UK
We are looking for an experienced Team Lead – Back Office Operations (Finance) to manage and develop a high-performing operational team within a regulated financial services environment. This role is key to ensuring service excellence, regulatory compliance, and delivery against client and business commitments.
What You’ll Do
- Lead a back-office finance operations team to deliver agreed service levels and client commitments
- Monitor KPIs and quality metrics, driving corrective actions where needed
- Manage incidents, risks, and process issues, ensuring root cause analysis and resolution
- Support audits, system changes (including UAT), and ongoing process improvement
- Maintain accurate, compliant process documentation
- Plan team capacity and resources to meet operational demand
- Coach, develop, and motivate team members through regular feedback and performance management
Essential Knowledge & Experience
- Strong knowledge of back-office financial operations (Bankruptcy, IVA) and customer service processes.
- Knowledge of internal systems, data, products, and services within a financial services environment.
- Understanding of internal incident management and problem resolution processes.
- Proven experience delivering customer satisfaction through data-driven operational processes.
- Experience managing high-volume workloads and multiple priorities.
- Strong understanding of UK regulatory requirements and relevant financial services legislation.
- Demonstrable people management experience, including coaching, performance management, and team development.
Desirable
- Experience within the debt and credit industry.
- Experience working in an FCA-regulated organisation.
- Knowledge of data protection legislation and regulatory obligations.
Skills & Competencies
- Exceptional organisational skills with the ability to manage multiple tasks, priorities, and clients simultaneously.
- Strong analytical and problem-solving capability, able to quickly understand complex and technical information.
- Ability to work effectively under pressure while maintaining high quality and compliance standards.
- Excellent verbal and written communication skills.
- Strong influencing and stakeholder management skills, with the ability to build consensus.
- Sets clear expectations, holds individuals accountable, and drives delivery.
- Resilient, confident, and calm in challenging situations.
- Motivates and inspires others, promoting collaboration and continuous improvement.
Leadership Behaviours
- Effectively leads and directs a team towards operational and business deliverables.
- Demonstrates adaptable leadership and management styles to create a high-performing culture.
- Communicates openly about performance challenges and supports improvement.
- Promotes strong working relationships and acts corporately for collective success.
- Adapts communication style to suit different audiences and stakeholder needs.
If interested, please apply for an immediate discussion with the Talent team.
Team Lead-Back-office Financial Operations (Lead I - BPM) in Nottingham employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead-Back-office Financial Operations (Lead I - BPM) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who work in back-office operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and financial operations. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've managed teams and improved processes. Use metrics to highlight your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Team Lead-Back-office Financial Operations (Lead I - BPM) in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Lead role. Highlight your experience in back-office financial operations and any relevant leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your ability to lead and manage a high-performing team in a regulated environment.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to illustrate how you’ve driven performance improvements or enhanced customer satisfaction in previous roles. We love data-driven success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in touch with our Talent team for an immediate discussion!
How to prepare for a job interview at UST
✨Know Your Stuff
Make sure you brush up on your knowledge of back-office financial operations, especially in areas like Bankruptcy and IVA. Familiarise yourself with the internal systems and processes relevant to the role, as well as UK regulatory requirements. This will show that you're not just a good fit but also genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated team members, managed performance, or resolved conflicts. Being able to articulate your leadership style and how it aligns with the company's values will set you apart from other candidates.
✨Be Data-Driven
Since the role involves monitoring KPIs and quality metrics, come ready to discuss how you've used data to drive improvements in previous roles. Share specific examples where your analytical skills made a difference in operational efficiency or customer satisfaction.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle incidents or process issues. Prepare for situational questions by thinking through potential challenges you might face in this role and how you would approach them. Demonstrating your problem-solving capabilities will highlight your readiness for the job.
