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- Tasks: Lead business analysis for Dynamics 365 CRM, translating needs into effective solutions.
- Company: Join a forward-thinking tech company in Norwich, UK.
- Benefits: Enjoy a permanent role with competitive salary and growth opportunities.
- Why this job: Make a real impact on large-scale CRM transformations and digital initiatives.
- Qualifications: 15 years of IT experience with strong CRM and business analysis background.
- Other info: Collaborative environment with Agile methodologies and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a senior Microsoft Dynamics 365 Business Analyst with a minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large-scale CRM modernisation and digital transformation initiatives.
The role includes:
- Leading end-to-end business analysis across Dynamics 365 CRM programmes
- Engaging stakeholders to capture requirements, facilitate workshops, and define as-is / to-be processes
- Translating business needs into functional requirements, user stories, and acceptance criteria
- Providing functional expertise across Dynamics 365 CRM modules:
- Sales
- Customer Service
- Customer Insights / Marketing
- Field Service (where applicable)
- Business Process Flows
- Case management, SLAs, queues
- Forms, views, dashboards, and automations
- Dynamics 365 native capabilities
- Power Platform (Power Automate, Power Apps)
What you will bring:
- Minimum of 15 years' IT experience with a strong Business Analyst background
- Proven experience delivering Microsoft Dynamics 365 CRM solutions
- Strong understanding of:
- CRM business processes
- Dataverse concepts and data models
- CRM security and role models
Nice to have skills:
- Power Platform experience (Power Apps, Power Automate, Power BI)
- Experience in regulated industries (Banking, Insurance, Healthcare)
- Exposure to integrations and enterprise architecture discussions
- Microsoft Dynamics 365 / Power Platform certifications
Tools & Skills:
- Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence
- Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management
Hurry & apply for a more detailed conversation with our Team!
Microsoft Dynamics 365 Business Analyst (Consultant II) in Norwich employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Dynamics 365 Business Analyst (Consultant II) in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis and Dynamics 365. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your past projects involving Dynamics 365 CRM solutions. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Microsoft Dynamics 365 Business Analyst (Consultant II) in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Microsoft Dynamics 365 Business Analyst role. Highlight your 15+ years of IT experience and showcase your expertise in CRM and business analysis. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience with Dynamics 365 and how you've successfully engaged stakeholders in the past. Let us know what makes you tick!
Showcase Relevant Projects: When filling out your application, don’t forget to mention specific projects where you've delivered Dynamics 365 solutions. We love seeing real-world examples of your work, especially those that involved process optimisation and digital transformation.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at UST
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 CRM and the Power Platform. Be ready to discuss specific modules like Sales, Customer Service, and Field Service, and how they relate to business processes. This will show that you’re not just familiar with the tools, but you understand how to leverage them for optimisation.
✨Prepare Real-World Examples
Think of concrete examples from your past experience where you've successfully translated business needs into functional requirements. Be prepared to share stories about how you engaged stakeholders, facilitated workshops, and defined processes. This will demonstrate your hands-on expertise and problem-solving skills.
✨Understand Agile Methodologies
Since the role supports Agile/SAFe delivery, it’s crucial to be well-versed in these methodologies. Familiarise yourself with backlog refinement and UAT processes. You might even want to mention how you've applied these practices in previous projects to highlight your adaptability.
✨Showcase Your Soft Skills
While technical skills are essential, don’t forget to showcase your soft skills during the interview. Communication, teamwork, and stakeholder engagement are key in a Business Analyst role. Be ready to discuss how you’ve effectively collaborated with teams and managed change in past projects.