At a Glance
- Tasks: Provide hands-on IT support and manage end-user devices for a smooth tech experience.
- Company: Join a dynamic IT team in London focused on operational excellence.
- Benefits: Gain valuable experience, enhance your skills, and enjoy a collaborative work environment.
- Other info: 4-month fixed-term role with opportunities for growth and learning.
- Why this job: Make a real impact by helping users stay productive with cutting-edge technology.
- Qualifications: Tech-savvy individuals with customer service skills and a passion for IT support.
The predicted salary is between 29700 - 36300 £ per year.
End User Support Specialist- Fixed term Employment- 4 months
We’re seeking a proactive and technically skilled End User Support Specialist to join our IT team in London .
- Location London
- Duration 4 Months
About the Role
We are looking for a proactive and skilled End User Services (EUS) Specialist to deliver high-quality, hands-on IT support to employees across the organization.
This role involves managing the full lifecycle of end-user devices, handling incidents and service requests, driving continuous improvement, and collaborating with cross-functional IT teams to ensure technology runs smoothly and users remain productive.
The ideal candidate will have a strong technical background, excellent customer service skills, and a passion for operational excellence.
Key Responsibilities
- End User Support & Hardware Lifecycle Provide Level 1 & 2 support for desktops, laptops, mobile devices, printers, and peripherals.
- Manage IMACD (Install, Move, Add, Change, Dispose) processes and hardware lifecycle including procurement, provisioning, upgrades, and secure disposal.
- Maintain accurate asset inventory and compliance with hardware and software standards.
- Provide high-touch support to VIP users and operate on-site Tech Bars for walk-in IT support.
- Incident, Service & Problem Management Respond to and resolve incidents, service requests, and access-related issues within SLA.
- Collaborate with cross-functional teams on issue resolution, escalation, and documentation.
- Software & Technology Integration Install, configure, and troubleshoot software applications including Microsoft 365, endpoint security tools, remote access (VPN), collaboration tools, and OS
- Deliver audio/video and hybrid meeting room support including Zoom, Microsoft Teams, Cisco Webex, etc.
- User Lifecycle & Access Support Handle onboarding/offboarding IT tasks including account provisioning and building access requests.
- Support compliance with identity management, security policies, and user provisioning guidelines.
- Proactive User Engagement Conduct regular floor walks to offer in-person support and gather feedback.
- Operate Tech Bar/Walk-in Centers to provide real-time support and improve user satisfaction.
- Promote IT awareness and digital adoption among end users.
Qualifications & Skills
- Bachelor’s degree in information technology, Computer Science, or related field. Experience in End User Computing, Desktop Support, or IT Helpdesk roles.
- Hands-on knowledge of Windows 10/11, mac OS, Microsoft 365, Active Directory, Intune/SCCM.
- Familiarity with ITSM tools like Service Now, Remedy, or similar platforms.
- Understanding of ITIL processes (Incident, Problem, Change, Knowledge, Capacity Management).
- Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.
- Basic understanding of networking, infrastructure, and telecom concepts. Strong interpersonal and communication skills with a focus on user experience.
- Preferred
Certifications: ITIL Foundation
Microsoft
Certified: Modern Desktop Administrator Associate Comp TIA A+ / Network+ Any Automation/Scripting certifications (Power Shell, Python, etc.) is a plus Work Environment
Skills
- Asset Management, Incident Management, Service Now, Infrastructure Support
- Asset Management, Incident Management, Service Now, Infrastructure Support
End User Support Specialist- Fixed term Employment(Associate II - Cloud Infrastructre Services) in London employer: UST
As a Salesforce Delivery Lead in London, you will join a dynamic and innovative team within the Financial Services sector, where your expertise will drive impactful technology initiatives. Our hybrid work culture promotes flexibility while fostering collaboration, and we are committed to your professional growth through continuous learning opportunities and mentorship. With a focus on Agile practices and high-performance teams, we offer a rewarding environment that values your contributions and encourages meaningful engagement with stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Specialist- Fixed term Employment(Associate II - Cloud Infrastructre Services) in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at UST that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace End User Support Specialist- Fixed term Employment(Associate II - Cloud Infrastructre Services) in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at UST, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at UST can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at UST will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at UST
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at UST. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at UST.
