At a Glance
- Tasks: Provide top-notch support for VIP users in trading applications and ensure seamless workflow.
- Company: Join a leading firm in the finance sector with a focus on excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Be the go-to person for high-profile clients and make a real difference in their trading experience.
- Qualifications: Experience with trading applications and strong communication skills are essential.
The predicted salary is between 60750 - 74250 £ per year.
UST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customer service skills to support VIP users working in our London office.
Location: London
Contract: Fixed Term Contract (6 Month)
About the role:
The successful candidate will provide high-touch one-to-one white glove End User Support with a focus on trader workflow continuity, rapid restoration, and professional stakeholder management. You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.
What you need:
- Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.
- Strong incident triage around application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners).
- Concierge-style engagement (proactive, calm, discreet, and time-aware).
- Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updates, pre-emptive checks before key meetings/trading windows, personal accountability).
- Strong communication discipline (translates technical details into business impact language, professionalism in sensitive environments).
Technical skills:
- Trading Application Support - Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
- AV/VC Support - Support for AV, Teams, multi-monitor setups, cameras, mics, docking stations; root-cause troubleshooting.
- Azure/Entra ID Fundamentals - Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
- Windows 10/11 - Drivers, profiles, performance, printing, BitLocker recovery.
- Mobile Device Support - MDM onboarding, Apple Business Manager, DEP, iOS expertise.
End User Support Analyst in London employer: UST
As a Salesforce Delivery Lead in London, you will join a dynamic and innovative team within the Financial Services sector, where your expertise will drive impactful technology initiatives. Our hybrid work culture promotes flexibility while fostering collaboration, and we are committed to your professional growth through continuous learning opportunities and mentorship. With a focus on Agile practices and high-performance teams, we offer a rewarding environment that values your contributions and encourages meaningful engagement with stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Analyst in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like UST.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like UST. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace End User Support Analyst in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to UST.
How to prepare for a job interview at UST
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in UST's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services UST offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
