At a Glance
- Tasks: Lead and grow large-scale managed services engagements in complex enterprise environments.
- Company: UST, a dynamic tech company with a focus on managed services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team and make a real impact in the tech industry.
- Why this job: Be a key player in driving service excellence and client satisfaction.
- Qualifications: Experience managing $10M+ portfolios and strong commercial acumen required.
The predicted salary is between 70000 - 90000 € per year.
UST is seeking an accomplished Account Manager / Engagement Manager to lead and grow large‑scale managed services engagements within complex enterprise environments. This is a senior, client‑facing role for professionals with a proven ability to sell, govern, and deliver capacity‑based managed services, while driving strong commercial and operational outcomes.
As an Engagement Leader, you will hold end‑to‑end accountability for strategic client relationships, managed service delivery governance, financial performance, and service excellence across high‑value portfolios exceeding $10M in annual revenue.
- Own and manage end‑to‑end client engagements across application support, database services, and enterprise managed services operations.
- Drive delivery governance, ensuring consistent adherence to SLAs, KPIs, audit requirements, and contractual commitments (MSAs and SOWs).
- Lead capacity‑based managed service models, including demand forecasting, utilisation management, resource optimisation, and margin control.
- Act as a trusted partner to C‑suite and senior business stakeholders, leading governance forums, service reviews, and strategic planning discussions.
- Lead and coordinate onshore and offshore delivery teams across multiple programmes and workstreams.
- Ensure operational stability while driving continuous service improvement and revenue growth within complex enterprise accounts.
- Partner cross‑functionally with engineering, operations, finance, and programme leadership to deliver integrated, outcome‑driven services.
You bring strong commercial acumen, delivery credibility, and deep experience operating at scale:
- Proven experience managing managed services portfolios of $10M+, with accountability for P&L, delivery quality, and customer satisfaction.
- Demonstrated success selling, expanding, and renewing capacity‑based managed service engagements.
- Hands‑on experience across application support and DBA operations within enterprise delivery models.
- Strong understanding of delivery governance, commercial frameworks, and global delivery models, including offshore and nearshore structures.
- Confident executive presence with the ability to influence, negotiate, and operate as a trusted advisor.
- Proven capability leading service transformation, optimisation, and automation programmes.
- Experience coordinating third‑party vendors and ecosystem partners as part of end‑to‑end service delivery.
Core Skills:
- Managed Services & Capacity‑Based Delivery
- Account & Engagement Management
- Revenue & P&L Ownership ($10M+ portfolio)
- SLA, KPI & Delivery Governance
- Capacity & Resource Optimisation
- Executive Stakeholder Engagement
- Onsite–Offshore Delivery Models
- Programme & Operational Governance
Account Manager / Engagement Manager – Managed Services (Account Manager II) in London employer: UST
UST is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the opportunity to thrive in a hybrid environment in London. With a strong focus on professional growth, UST provides comprehensive training and development programmes, empowering Account Managers to excel in their roles while managing high-value portfolios. The company values innovation and collaboration, ensuring that employees are not only part of a successful team but also have the chance to make a meaningful impact in complex enterprise environments.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager / Engagement Manager – Managed Services (Account Manager II) in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager gig.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their managed services offerings and be ready to discuss how your experience aligns with their needs. We want you to shine as the trusted partner they’re looking for!
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you’ve driven revenue growth and improved service delivery in past roles. We believe that numbers speak volumes, so don’t shy away from highlighting your achievements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you into that Account Manager role together!
We think you need these skills to ace Account Manager / Engagement Manager – Managed Services (Account Manager II) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager / Engagement Manager. Highlight your experience with managed services, client relationships, and any relevant financial performance metrics. We want to see how you’ve driven success in similar roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've managed large-scale engagements and delivered results. We love a good story that showcases your skills!
Showcase Your Commercial Acumen:In your application, don’t forget to highlight your commercial understanding and experience with P&L management. We’re looking for someone who can not only manage but also grow our service portfolios, so make sure to include relevant achievements!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at UST
✨Know Your Numbers
Before the interview, brush up on your financial acumen. Be ready to discuss how you've managed portfolios exceeding $10M, including P&L responsibilities. Prepare specific examples of how you drove revenue growth and improved customer satisfaction in previous roles.
✨Showcase Your Governance Skills
This role requires strong delivery governance. Be prepared to talk about your experience with SLAs, KPIs, and how you've ensured compliance in past projects. Highlight any frameworks or processes you've implemented to maintain service excellence.
✨Demonstrate Cross-Functional Collaboration
Since this position involves partnering with various teams, think of examples where you've successfully collaborated with engineering, operations, and finance. Discuss how you coordinated efforts across different functions to achieve common goals.
✨Engage with Executive Presence
You’ll be interacting with C-suite executives, so practice your executive presence. Prepare to articulate your ideas clearly and confidently. Think about how you can influence and negotiate effectively, showcasing your ability to act as a trusted advisor.
